Information System Support Tech-IS

INFORMATION SYSTEM SUPPORT TECH-IS

St. Mary's is a 229-bed, acute care hospital located in Enid, OK. St. Mary's Regional Medical Center has served the healthcare needs of northwest Oklahoma for more than 100 years. We host more than 125 highly skilled physicians offering specialties in Cardiology, Neurology, Orthopedics, Emergency Medicine, Rehabilitation, Laboratory, Women's Imaging, Wound Care, and more.

Website: https://www.stmarysregional.com

Position Summary:

Responsible for the configuration and installation of end user devices including workstations, laptops, printers and other peripherals. Support, troubleshoot and resolve end user hardware and software issues and provide recommendations as required in a positive and efficient manner. Configures and troubleshoots user and computer accounts and profiles. Installs, configures and maintains printers and print servers. Answers Help Desk phone and checks ticketing system, creating and assigning tickets to network or analyst level support as appropriate. Maintains ticket tracking software and verifies proper follow up and documentation on assigned tickets in a timely manner. Provide support, including procedural documentation and relevant reports. Responsible for maintaining an accurate inventory of all computer hardware, peripherals, spare parts and software owned by the organization. Performs after hours and weekend support, systems installation and maintenance, as occasionally needed. Requires participation in IS staff rotational call schedule.

Job Duties/Responsibilities:

• Performs in-depth analysis and maintenance on PCs, laptops, peripheral equipment, and other computer related hardware at multiple locations. Configures, installs, and supports laptops and PCs to include peripherals such as printers, scanners, Bluetooth and wireless devices.
• Uses a variety of hardware test equipment and remote access tools ( Altiris/Dameware) to diagnose various computer problems.
• Installs software and troubleshoots software problems.
• Assists with the research, evaluation, and testing of new hardware and software technologies to meet business and operational goals and objectives for St. Mary's.
• Creates and maintains a preventative maintenance program for IS related hardware and software for St. Mary's.

Benefits:

• Tuition Assistance
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision, Prescription Drug Plans & 401k with company match
• Discounts with local St. Mary's providers

For more benefit information UHS Benefits Service Center

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance, growing since its inception into a Fortune 500 corporation. Headquartered in King of Prussia, PA, UHS has 99,000 employees. Through its subsidiaries, UHS operates 28 acute care hospitals, 331 behavioral health facilities, 60 outpatient and other facilities in 39 U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

Requirements:

• High school diploma or GED required.

• Computer hardware certification or Associates Degree in Computer Science, Information Systems, or any computer related field preferred. (Work experience and/or professional -certification may be substituted)

• One to Three years' experience, preferably in a health care setting, with strong knowledge of computers, printers, basic networking, Active Directory and business software applications.

• Strong Analytical, troubleshooting and problem solving skills.

• Customer service oriented, attentive to details and have excellent communication skills, both verbal and written.

• Able to handle multiple tasks, timelines and priorities in a fast paced environment.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

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