Spa Front Desk - PT

Description

If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Massage Therapist at the WELL Spa + Salon at Grand Geneva, you will provide top-tier relaxation treatments and home care recommendations, delivering a rejuvenating experience with warmth and positive energy.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. We are a longstanding symbol of home and family, rooted in tradition and eager to shape a brighter future together.

Position Purpose
Greet and check guests in and out, book appointments, sign up and renew memberships.

Essential Functions
- Check guests in and out for spa appointments.
- Provide accurate and appropriate information to guests and customers.
- Input and retrieve information routinely from computer system.
- Respond to guest requests and handle guest issues or report complaints to management.
- Remain calm and alert, especially during emergency.
- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Answer guest questions regarding area or resort, outlet information and services.
- Greet and welcome guest as they arrive at the spa.
- Perform other duties as assigned.

Position Requirements
- High school diploma or equivalent required.
- Prior spa experience preferred.
- Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to work a flexible schedule including nights, weekends and holidays.

Reporting Relationship
This position reports to the Front Desk Supervisor

Exemption Status
Non- Exempt

Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Equal Opportunity Employer