Senior Manager, North America Communications and Public Affairs

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are looking for a public affairs and communications professional to join as Senior Manager, North America Communications and Public Affairs. In this role, you will help to drive communications programs that support our policy and legislative priorities at the U.S. federal and state levels, as well as our broader storytelling across the North America region.

You will work in partnership with U.S. Government Engagement (focused on federal, state, international and regulatory affairs) and cross functional teams across the business, and in conjunction with clients. You will also be a bridge to and from Visa's broader corporate communications, corporate affairs, media relations and content teams in region. Critical to success will be strong organizational skills and a proven ability to develop relationships, both internally and externally with clients and industry partners.

We are looking for a thoughtful, well-rounded team player who loves to learn, can see around corners, and who can distill complex information into compelling and timely narratives for both internal and external stakeholders. The right candidate loves to write, can start from a blank page and quickly bring persuasive arguments and proactive stories to life for any channel and any audience. Finally, this team member understands the rapidly evolving communications profession - from AI driven tools and resources to the evolving media landscape (traditional and social) - and can leverage that knowledge for the benefit of the broader Visa team.

This position will be based in the Washington D.C. and will report to the Senior Director, North America Communications and Public Affairs. The ideal candidate will have a blend of corporate communications, public affairs and issues management experience.

Responsibilities:

• Help implement public affairs strategies and develop integrated communications to reach key stakeholders in state capitals on complex subjects, in support of the company's business priorities.
• Develop locally relevant, issue-based narratives to support policy priorities that resonate with policymakers, community leaders, issue-specific experts and the media.
• Draft content that successfully activates those narratives: write/design everything from client memos and issue briefs to executive briefing documents and presentations, to op-eds, blog posts and digital ads.
• Demonstrated ability to manage complex projects, be a key player on cross-functional teams, and deliver results in a fast-paced environment.
• Diligently track data and metrics to measure progress and success; turn these insights into compelling narratives to update internal and external stakeholders.
• Leverage advanced tools and technologies, including social media, artificial intelligence (AI), and data analytics, to innovate communication practices and measure effectiveness.
• Prepare briefing materials for senior executives for media or other public appearances related to public policy goals.
• Track, monitor and report on state legislative developments relevant to the company's business priorities.
• Stay at the forefront of industry trends, continuously adapting new tools and strategies to the evolving landscape of digital communication and public engagement.
• Understand the differences between social media platform engagement and efficacy; draft content and/or report on key metrics and performance.
• Act as communications liaison with select trade associations, such as State Banking Associations, America's Credit Unions and others that represent the industry's interests in state capitals across the United States. This position will be based in the Washington D.C. and will report to the Senior Director, North America Communications and Public Affairs.

This position will be based in the Washington D.C. office and will report to the Senior Director, North America Communications and Public Affairs.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Public affairs/communications experience at a corporation, trade association and/or agency.

Natural connector and influencer.

Deep understanding of the connection points between business and public policy.

Fluent in multi-channel campaigns including social, digital, earned and paid media.

Stellar writing, editing skills and oral communications skills, including interpersonal and presentation skills.

Ability to work effectively in a matrixed environment and with blurry boundaries.

Ability to work well in a fast-paced and dynamic environment and manage multiple projects, often on short deadlines and under pressure.

Known to think ahead, engage proactively, take initiative and solve problems.

Calm under pressure.

Expert at communicating effectively and managing up.

Sense of humor is a must.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 128,000to 190,350USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.