Customer Support Specialist

Your Job

KBX Logistics, LLC is currently seeking a Customer Support Specialist in Green Bay, WI. This role has been a great starting point for many of our team members who have successfully advanced their careers within our dynamic organization.

As a Customer Support Specialist at KBX, you will gain invaluable experience in the transportation and third-party logistics industry while honing your customer service skills. This position is ideal for individuals with an analytical mindset who thrive in a fast-paced environment and enjoy learning something new every day.

We are looking for someone known for their problem-solving and critical thinking abilities, who's constantly identifying new and better ways of doing things. If you are eager to showcase your talent in building relationships and adapting to shifting priorities, we encourage you to apply!

The Customer Support Specialist role is located out of our Green Bay, WI office, with an opportunity to work a mix of in office and at home each week. The hours for this role are 7:30 am - 4:00 pm, Monday through Friday.

Our Team

KBX Logistics is the true transformer of the 3rd party logistics (3PL) industry. Waste is our enemy; status quo is our nemesis. Our mission? Create a competitive advantage for our partners by delivering logistics technology and solutions that others can't or simply won't. If disrupting an industry appeals to you, this company is where you belong.

KBX Logistics is the product of over 100 years of evolution and revolution. We got our start as a small transportation team in 1919 and are currently one of the largest 3PLs in the US. With Koch Industries as our parent company, the challenge is to always be thinking bigger and better. We have more than doubled in size over the past 5 years and we're just getting started!

What You Will Do

• Develop and build relationships with carriers to improve communication, connectivity, and collaboration to have PODs proactively
• Email and call carriers to retrieve PODs
• Maintain and update carrier contact information
• Deliver information with strong customer service skills and handle all situations with respect and integrity
• Support incoming POD requests from internal and external customers
• Identify opportunities, analyze processes, and suggest improvements to increase efficiencies
• Collaborate with other departments to fulfill POD requests
• Utilize POD and transportation systems to fulfill POD requests based on the customer needs
• Save and upload the PODs
• Ability to prioritize workload
• Maintain and update documentation for POD processes
• Ability to drive and adapt to change

Who You Are (Basic Qualifications)

• Experience using Microsoft Office programs including Outlook, Word, and Excel

What Will Put You Ahead

• Experience in the Supply Chain or Transportation or Logistics Industry
• Experience working with customers

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

KBX Logistics, a Koch company and global leader in transportation, offers world-class, technology-driven capabilities across all modes of managed freight and transportation asset management. KBX is uniquely positioned to meet the challenges shippers face, leveraging decades of firsthand experience and data-driven insights from a large, diverse, and global business network. By building mutually beneficial partnerships and innovative technology, KBX creates a competitive advantage for its customers and meets the growing need for cost effective and reliable supply chain solutions. For more information on KBX, visit www.kbx.com.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf