Warranty Assurance Supervisor

Continental Properties is looking for a Warranty Assurance Supervisor to join our team of dynamic professionals.

As the Warranty Assurance Supervisor, you will oversee adherence to the Continental Warranty Policy, using data and insights to identify trends, recommend improvements, and support cross-functional teams in delivering high-quality service. You will collaborate with property management teams, general contractors, subcontractors, and internal construction teams to resolve warranty issues efficiently. You will report to the Director of Service and Quality.

We are looking for candidates already located or willing to relocate to Illinois, Georgia, Michigan, or Wisconsin.

Essential Responsibilities:

• Warranty Management: Manage warranty claims through Procore and other tools by coordinating inspections with onsite teams and partners, verifying claim validity, identifying trends, and ensuring resolution aligns with company policies and contracts.
  
  
• Interdepartmental Collaboration: Act as primary liaison between Operations, Design, Construction, and Customer Experience teams to support quality control, share insights, and ensure alignment with company standards and best practices.
  
  
• Customer Experience & Satisfaction: Support post-service follow-up with site teams to ensure issue resolution and resident satisfaction, while recommending strategies for continuous product and experience improvement.
  
  
• Documentation & Reporting: Maintain detailed warranty records and generate monthly reports to highlight trends and recommend quality improvements, while coordinating damage responses with internal stakeholders.
  
  

Skills for Success:

• Education: Bachelor's degree or equivalent in Construction Management or a related field. Associate degree with extensive experience in quality assurance may be considered.
  
  
• Experience: Three (3) years of apartment multifamily maintenance/service and/or construction experience required, at least two (2) years in a supervisory capacity.
  
  
• Technical Skills: Experience with construction management (i.e. Procore) or property management software (i.e. RealPage) and strong understanding of construction drawings and specifications.

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  
  
• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  
  
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
  
  
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
  
  
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
  
• Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
  
  
• Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.