Lead Specialist

Lubbock

40895BR

Student Business Services

Position Description

Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

1. Ensure accurate application of student benefits to accounts based on sponsor research, verified third party agreements, or required paperwork, in adherence with state, institutional, and departmental policies.

2. Manage sponsored student accounts, including determining contract charges, collecting deposits or payments, and arranging accurate invoices for each third-party sponsor in accordance with departmental policies and procedures.

3. Resolve account or billing inquiries and complaints by investigating issues, communicating with students and their representatives, and implementing appropriate resolutions.

4. Maintain accurate records of all sponsored student agreements, interactions, and transactions/payments, ensuring documentation includes inquiries, complaints, comments, and actions taken.

5. Coordinate regularly with sponsor representatives and other Texas Tech University departments to facilitate ongoing account management and ensure timely updates and communications.

6. Provide accurate and timely information regarding sponsored student accounts, using all available systems and tools, while adhering strictly to FERPA regulations.

7. Perform other duties as assigned to support departmental goals and sponsored student services.

Required Qualifications

High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

Exceptional customer service skills. Outstanding written and verbal communication skills. Strong problem-solving skills
and ability to "think outside the box." Intermediate knowledge of computers, including Microsoft Office Suite. History of
working with customer accounts, invoicing, processing of payments, and reconciliations. Familiarity with the Banner Student Module.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Minimum Hire Rate

17.77

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

None

Shift

Day

Schedule Details

Monday through Friday 08:00AM to 05:00PM

Grant Funded?

No

Job Group

Office and Admn Wkrs All Other

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Air Force Specialty Code

3A1X1

Army Military Occupational Specialty Code

42L, 42E

Navy Enlisted Classification Code

1802, 641X