Intern - Helpdesk Support (Westford, MA)

IT Helpdesk Intern / Support Specialist

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.

We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second.

About the IT Support Intern Role:

Provide desktop end-user support, PC setup/configuration, inventory management, and resolution of IT Client Services requests.

How you will contribute:

• Provide technical support to end users in support of hardware, software, peripherals, and network infrastructure.
• Build and deploy Apple and Windows 11 PC computers with associated configurations.
• Inventory, image, and maintain asset records for inventory. Prepare laptops for donation and disposal.
• Maintain and enforce corporate hardware and software policies.
• Queue into online helpdesk ticketing system, to create, track progress and status, resolve and close tickets.
• Attend regular staff meetings to report on tasks and progress.
• Act as a resource for all employees regarding technical IT questions and training.
• Backup for IT staff.

Preferred Qualification/Skills:

• Ability to collaboratively work in a fast-paced team environment, with a large global customer base.
• Possesses skills within Microsoft 11; MacOS, and Office 365 suite.
• Outstanding customer service skills and rapport
• Physical dexterity to handle laptops, desktops, and monitors.

Location: Westford, MA

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company we strive to build a workforce comprised of talented individuals with a wide range of perspectives and backgrounds. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.