New

Field Service Engineer - Western New York

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k), company vehicle
United States, New York, Ithaca
5 Barr Road (Show on map)
Apr 17, 2025
Our Opening and Your Responsibilities Working throughout NY, western PA, and OH, our Field Service Engineer is a highly visible and critical component of our business. You will be the customer's Trusted Advisor, providing technical recommendations to optimize our solutions for their requirements and following-up with the customer to ensure satisfaction with the service. This requires outstanding communication and interpersonal skills, with the ability to present ideas effectively. The role performs calibration and preventative maintenance (PM), troubleshooting, diagnostics and repairs on Process Analytics Sensors, Transmitters, Total Organic Carbon (TOC) analyzers and the more complex analyzers (Sodium, Silica, 7000RMS, 3000CS, etc). You will be skilled to complete setup, configuration and qualification of the products listed above, as well as develop to perform calibration and preventative maintenance, startup commissioning and repairs of our advance analyzers (Gpro500, Easyclean 400, etc). You may also be required to assist on installations, projects and/or repairs outside of this territory as necessary. This is a high travel position both by car and air, with up to 80% of travel, and could be as much as 100% depending on business need. We strive for balance and our travel days are weekdays, with weekend travel being rare. A fleet vehicle is included with this role. Other Duties Include: Resolving first-line customer concerns and helps resolve invoicing issues when applicable. Performing end user training. Working to ensure an atmosphere of collaboration and teamwork with field and service support colleagues. Ensuring company vehicle is serviced and maintained according to fleet requirements and policies. Maintaining inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items. Ensuring compliance with all company and customer safety and quality policies and procedures. Using Device Service Management (DSM), order all assignment request materials and record all related activities in a timely manner. What You Need to Succeed A valid driver's license is required. Education & Experience Minimum of a High School Diploma or GED with an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology. Associate degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience. Ability to speak and present ideas to a large group. 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role or 2-3 years hands on mechanical experience in relevant field including electromechanical and/or pneumatic systems. Customer facing or field service experience desired. Working Conditions Temperatures during working conditions are typically atmospheric and can range from -10F to 120F with humidity as high as 100%. Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting requirements are as much as 100 lbs. per person and should be rare. Due to installation points of products this position may require some climbing on ladders, stooping and reaching. This position is considered safety sensitive and is subject to drug testing as permitted by law. Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, educational matching gift program, perks and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in precision instrumentation A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards across the Mettler Toledo Global recognition for the quality of our products and services About Mettler Toledo The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics. Product applications include: Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes. Measurement of conductivity and pH in a range of chemical applications. Measurement of turbidity, CO2 and O2 in beer production. Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com