Video Support Engineer Junior

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is looking for a Video Support Engineer Junior to join us.

Duties and Responsibilities:

Provide end-user support and training services to CBP's user community for Video Collaboration (VC) systems.
• Develop User Guides, Cheat Sheets, and QRGs for VC systems.
• Assist in troubleshooting user issues when hosting or joining virtual meetings.
• Apply fundamental concepts on technical assignments.
• Perform work that requires practical experience and training.
• Work is performed under supervision.

Education and Years of Experience:

• HS 2-3 Years

Required and Desired Skills/Certifications:

• Applies fundamental concepts, processes, practices, and procedures on technical assignments.
• Performs work that requires practical experience and training.
• Familiarity with Video Collaboration (VC) systems.

Additional Requirements: Successful completion of a Public Trust background investigation and a Public Trust clearance

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Remote, US

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.