Regional Manager, IT Infrastructure

Regional Manager, IT Infrastructure

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Regional Manager, IT Infrastructure

Location: Lenexa, KS

Job Summary and Purpose:

The Regional Manager IT Infrastructure - is responsible for the delivery of all modern workplace (MWP) services for the North America region in compliance with global standards and practices. The role reports to the Delivery Service Leader for Modern Workplace. The Regional Manager will actively interact with local users and with modern workplace product lines and create proper communication channels to group IT teams for all IT Business and Infrastructure topics. They will lead the US network and system team

Leadership & Management

• Takes part in SDL team with active interaction with Zone and country leader
• Builds a high performing regional Modern Workplace team that is driven by ambitious and result oriented goals and supports continuous improvement objectives
• Supervise Infrastructure & Operations team day to day work and projects
• Provides an environment that fosters self-improvement and an understanding of the contribution and value of each team member to the group strategy.
• Take initiatives to propose MWP improvements at global and local level and actively contribute to local IT Team success

Project Management

• Ensures projects are delivered within agreed scope, budget, resources, and timeline.
• Interacts with corporate service delivery managers on regional business initiatives to ensure the decision is compliant with the corporate roadmaps (global architecture consistency).
• Builds and maintains the local MWP project portfolio in conjunction with the Global PMO and under corporate IT policy.
• Ensures proper communication and change management to all stakeholders.

Delivery, Support and Service performance

• Ensures local systems and applications are up and running and that all requests are addressed with defined SLAs and agreed customer satisfaction levels across the business.
• Act as the representative of the local key users who use corporate IT systems and applications. Interact with corporate service delivery teams to ensure local customer satisfaction (voice of the zone/platform).
• Ensure corporate IT systems and applications deployed locally are properly used (maximize Ceva IT investments).
• Analyzes, reviews, and measures performance against defined and agreed upon service level agreements (SLAs) with the business and operating level agreements (OLAs) with service providers, both internal and external

Security & Cyber resilience

• Actively contributes with cyber-SOC services to identify real time attacks and mitigate all cyber risks
• Share cyber performance metrics, reviews and action status updates in close relation with CISO and CIO
• Ensures the integrity, confidentiality, and availability of information is not compromised
• Complies with existing laws, regulations and corporate policies and processes
• Designs and implements cyber resilient IT architecture to limit cyber risk exposure and external attacks
• Patch Management: commits to patching and upgrades to safeguard applications and reduce vulnerabilities

Financial & Budget Management

• Defines the regional Infrastructure & IT Operations budget (OpEx / CapEx) for modern workplace perimeter
• Closely tracks the financial spend through purchases orders and monthly financial reviews to ensure budget target is met

Vendor management

• Works closely with sourcing and purchasing teams to select preferred global partners that can meet needs.
• Performs cyclical reviews with primary vendors to provide feedback and ensure compliance with requirements
• Asset Management: builds systems to track all global assets to ensure full compliance, visibility and negotiation leverage.

Compliance

• Integrates mandatory regulatory compliance requirements in the IS master plan and relevant infrastructure projects: GxP (QI/QO/QP), GDPR...
• Conforms with Internal Control and group IS policies (security, budget approval, investment requests)
• Defines and develops best practices, governance standards, processes, and metrics to ensure IS services comply with established corporate methodology and quality standards to enforce interoperability and agility.
• Ensures consistent quality and overall solution performance to meet group requirements.

Core Competencies:

• Influence others - Acts to defend Ceva's long term interests and creates a culture based on their influence
• Drive ambition and accountability - Optimizes enterprise-wide performance
• Collaborate with empathy - Promotes a collaborative environment
• Engage and develop - Drives conditions for optimal performance
• Shape solutions out of complexity - Works to challenge the status quo
• Client focus - Creates a "client learning" organization

Technical / Functional Competencies:

• Technology architecture & IT operations knowledge (Advanced) - Capacity to define architecture and organization to provide robust and scalable technical foundation
• Cyber Security Expertise (Intermediate) - General understanding of cyber security threats and remediation strategy
• Vendor management (Advanced) - Ability to select and manage products and vendors.
• Business Acumen (Fundamental) - Demonstrate knowledge of processes, organization, and business KPIs. Ability to consult and provide input to improve decisions.
• Emerging Technology Knowledge (Intermediate) - Capability to analyze technologies and their proposed usage within Ceva.
• Domain expertise (Advanced) capability to master one or several IT Domain(s), challenge, propose improvements and act as the referent in a defined domain(s).
• Project Management (Intermediate) - Know-how of project coordination methodology.

Qualifications:

• Position requires a bachelor's degree in engineering or information technology with at least 10 years of professional IS technology leadership experience. Experience working in a global, matrixed organization preferred

Travel Required:

• Up to 20% travel could be necessary

This job description is intended to convey information essential to understanding the scope of the job and general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, duties and responsibilities or working conditions associated with the job. This job description is not an employment contract. Ceva reserves the right to modify job duties and/or job descriptions at any time to meet the needs of the business.

*VEVRAA Federal Contractor **Ceva is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, genetic information, actual or perceived sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Ceva encourages men and women, members of all racial and ethnic groups, individuals with disabilities and veterans to apply.

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Qualifications:

• Position requires a bachelor's degree in engineering or information technology with at least 10 years of professional IS technology leadership experience. Experience working in a global, matrixed organization preferred