Human Resources Business Partner (Onsite) Greenville, SC

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

Employee Relations & Engagement

• Act as the primary HR contact for employees and site leadership, building relationships and fostering an open, inclusive, and high-trust environment.
• Address employee concerns with empathy and discretion, ensuring fair resolutions to workplace issues and conflicts.
• Drive employee engagement initiatives, including recognition programs, wellness initiatives, and culture-building activities.
• Conduct stay and exit interviews, analyze trends, and recommend action plans to improve retention and employee satisfaction.

Workforce Planning & HR Operations

• Partner with department managers and team leads to optimize workforce planning, staffing needs, and talent retention.
• Collaborate with Talent Acquisition to help support smooth hiring, onboarding, and workforce integration.
• Guide managers on performance evaluations, coaching conversations, and career development planning.
• Ensure compliance with local labor laws, company policies, and HR best practices, maintaining a culture of integrity and accountability.

HR Program Execution & Collaboration

• Serve as the liaison between the site and corporate HR functions (such as Comp & Ben, Payroll, Training & Development, HRIS & Compliance, etc.).
• Lead HR communications and change management efforts at the site level.
• Utilize HR metrics and analytics to identify trends, address issues proactively, and improve overall employee experience.

Additional Specific Duties & Responsibilities:

• Be hospitable and have a customer service related attitude

• Implement and respect Transcom World Wide standard practices.

• Ability to adapt to a changing environment

• The principle of service and support is one of your internalized values.

• Additional responsibilities and duties may be assigned and/or changed as needed.

• College degree and/or a combination of education and 5-7 years Human Resources experience

• Be PC literate: Office 98 (Word, Excel, PowerPoint), Google Docs

• 5+ years of HR experience, preferably in a BPO, travel and tourism, hospitality, or high-volume environment.

• Strong expertise in employee relations, engagement, and performance management.

• Ability to work independently while collaborating with a remote HR Head and centralized HR functions and drive adherence in processes.

• Deep understanding of local labor laws and HR best practices to ensure compliance.

• Experience in HR reporting, analytics, and problem-solving.

• Proficiency in HR systems and self-service technology to streamline processes.

• Call center experience, preferred

Essential Soft Skills

• Emotional Intelligence (EQ) - Ability to read situations, manage emotions, and navigate complex employee interactions with empathy and fairness.
• Strong Communication - Clear, concise, and professional verbal and written communication skills to effectively engage employees and leadership.
• Active Listening - Ability to truly understand employee concerns and provide thoughtful, practical solutions.
• Adaptability & Resilience - Comfortable working in fast-paced, high-change environments while remaining proactive and solutions-focused.
• Conflict Resolution & Mediation - Skilled in addressing disputes and coaching managers and employees through workplace challenges.
• Collaboration & Influence - Ability to build trust with both frontline employees and leadership, influencing decision-making without direct authority.
• Critical Thinking & Problem-Solving - Strong analytical skills to identify patterns, anticipate challenges, and recommend actionable HR solutions.
• Organizational & Time Management Skills - Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines efficiently.

• Ability to sit, stand, and walk for extended periods while engaging with employees across the site.

• Occasional lifting of office supplies and materials (up to 20 lbs).

• Frequent use of computers, telephones, and other standard office equipment.

• Mobility to move around the facility as needed, including conducting in-person meetings, facilitating training, and handling employee inquiries.

• Ability to work occasional extended hours or weekends as needed for major HR initiatives, employee events, or urgent business needs.