Customer Service Team Lead

TEKsystems
$25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Madison
Apr 16, 2025
Job Description: Seeking an experienced, positive, and enthusiastic Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will support a small team (3-4 members) and handle escalated calls regarding customer orders, updates, and troubleshooting issues over the phone. You will also follow up with customers through outbound calls and emails, assist the sales team with processing contracts and invoices, and manage various projects. Typical call volume is 40-50 calls per day. Schedule: Monday through Friday, 7:00am - 4:30pm or 7:30am - 5:00pm (45 hours per week, 30-minute lunch) Key Responsibilities: * Serve as the team leader under our CS Management team. * Handle customer inquiries regarding recycling and waste hauling. * Address customer complaints that get escalated up the line. * Become knowledgeable of all our divisions and the unique services each requires. * Effectively increase sales and customer satisfaction, maintaining long-term customer relations mainly via phone and email. * Document and update records based on interactions. * Be hardworking, reliable, flexible, and enthusiastic. * Perform other relevant duties as assigned. Additional Skills & Qualifications: * 1+ year of customer service experience (open to retail or restaurant). * Experience leading some type of team. * Proficiency in Microsoft Suite, especially Outlook * Ability to type 45 words per minute. Employee Value Proposition (EVP): * The company is in growth mode, providing opportunities for career advancement within the company. * Enjoy working for a family-owned business that puts integrity, passion, and pride into all of our work; locally owned and operated for over 70 years. If you are an experienced professional with customer service experience and strong leadership skills, we encourage you to apply and join our growing team! Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position is anticipated to close on Apr 29, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.