Supervisor, Revenue Cycle Quality & Performance Management

Job Description

Supervises and coordinates the staff and daily operations of the department. Mentors and develops skills of direct reports; participates in evaluating and implementing quality controls and performance improvement activities. Coordinates efforts among clinical personnel, case managers, administrative, and support staff.

Job Responsibility

• Promotes Revenue Cycle Quality & Performance Management department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Revenue Cycle Quality & Performance Management team members by communicating and providing guidance toward achieving department objectives.
• Supervises day-to-day operations as they relate to hospital billing, registration, admitting, and office management, as applicable; analyzes, recommends, implements, and monitors approved work-flow changes.
• Ensures comprehensive authorizations are obtained for services provided; collaborates with clinical personnel in obtaining authorizations and contacts insurance companies, as needed; ensures compliance with Department of Health regulations as they pertain to completion and filing of death certificates and termination certificates.
• Maintains daily workflow in order to expedite processing while ensuring quality, accuracy and customer service; monitors the inpatient and outpatient registrations for Quality Assurance.
• Supervises, hires, trains, disciplines, and evaluates staff; ensures performance appraisals are completed in a timely manner.
• Trains new employees on department policies, procedures, processes, and applicable information systems; informs staff of changes in policies, procedures, processes, systems, and regulatory laws and requirements.
• Partners with Human Resources to deliver corrective action, as necessary; mentors and develops skills of direct reports.
• Maintains attendance, payroll records, and processing of time-off requests; responds to concerns of patients, families, physicians, and staff.
• Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects.
• Attends seminars and training classes, as directed.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).