Title: Third Party Management Training and Change Management Specialist
Location: Chicago, IL or Tempe, AZ (onsite 3 days per week)
Duration: Full Time
Role/Department
- This individual will be responsible for lifecycle activities within the Third-Party Management Office (TPMO). The Program Support will be responsible for assisting with designing, implementing, executing and ensuring sustainability for certain program lifecycle areas.
- This role will interact with business units globally to assist with implementation of processes while overseeing sustainability. The role will involve working with on-going program evolution and design, as well as, overseeing collaboration across locations and across business units / functions as we look to evolve established programs to ensure risk management obligations.
Key Responsibilities:
- Consulting and coaching senior leaders and project team members regarding their roles in change management.
- Assessing and capturing change impacts, including recurring reviews of change impacts.
- Identifying the associated stakeholders impacted by the change impacts.
- Developing and executing a detailed change management plan (including communications, training, and engagement activities) for stakeholders to adopt the identified changes.
- Hosting, developing, and/or executing change management activities as defined in the change management plan, and as necessary to support adoption of the changes.
- Identifying, analyzing and preparing risk mitigation tactics to address behavioral change.
- Supporting the communication efforts (e.g., messaging, contributing to content creation) related to change management.
- Uses insights from change management assessments and progress of behavioral change during the course of the project as input into the communications.
- Developing and deploying in readiness assessments (e.g., communication plan has been executed, training has been delivered, appropriate level of competency has been demonstrated).
- Tracking and reporting issues as they relate to change management.
- Defining and measuring the success/adoption metrics and monitoring change progress, which may include executing pulse surveys and tracking attendance or viewership metrics.
- Responsible for reporting status up to the program level change management lead and participating in program change level activities.
- Manage the portfolio and change load to understand changes impacting the business areas from other initiatives.
- Development of departmental team program documentation, SOPs, and trainings
- Development of enterprise-wide program documentation, process guidelines, SOPs, and trainings
Skills/Experience
The successful candidate will benefit from having;
- Several years of related work experience with clear understanding of and experience in financial services / internal audit / risk consulting preferred
- Experience working in a training and/ or change management capacity is an advantage.
- An undergraduate or graduate degree in Accounting, Finance or Risk and/or another appropriate academic major is highly preferred
- A thorough understanding of third-party (i.e., vendor, supplier, etc.) risk management, with prior experience in designing program solutions, risk scoring and aggregation methodologies and designing committee reporting
- Understanding of global risk regulatory requirements with emphasis on US (OCC Bulletins, FFIEC, FRB, FDIC) or UK (PRA, FCA)
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Spectraforce Technologies
Apr 15, 2025