Field Tech III

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

What We Offer

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays
• Health and Wellness Benefits: The first day of the month after your start, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Grow With Us: Professional development opportunities through training, professional certifications, and education allowance
• Additional Benefits: Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• Employee Resource Groups (ERG): ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.

Overview

The Nexus Water Group team has an opportunity for a Field Tech III. Responsible for maintaining and cleaning water/wastewater systems; identifying water meter equipment problems; and performing water meter and/or system maintenance activities.

Work Location and Schedule

This position will travel between service areas near Newland, NC. Schedule is Monday through Friday. After-hour and weekend on-call support may be required

What You'll Do

• Perform manual labor such as installing, repairing, maintaining water/sewer lines and force mains.
• Maintain and tests water meters; performs new meter installation.
• Conduct a variety of tasks related to water and sewer infrastructure maintenance and rehabilitation.
• Install, repair and replace underground water and wastewater mains and service laterals, using basic pluming tools, tapping machine, pipe cutters, reamer, pipe wrenches and assorted pneumatic and hydraulic tools.
• Inspect area for cross connection violations and other unsafe conditions.
• Maintain accurate and up-to-date records.
• Document customer interaction and Field Activities in CC&B.
• Act as liaison between the customers and customer service personnel for problem/complaint resolution.
• Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
• Provide on-site customer communication.
• Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
• Constant, independent travel daily between worksites on Company time.
• Must work On-Call in rotation as scheduled; responds to emergency situations as required.

Additional Responsibilities

• May assist AM with overseeing the daily tasks of other field technicians.
• May assist with repairs of water/wastewater treatment plant equipment.
• May walk 5 - 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.
• Determine consistency of meter readings; reports unusual cases of water usage to supervisor.
• Inspect meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly. Indicate irregularities on forms for necessary action by servicing department.
• Turn off service for nonpayment of charges in vacant premises, or on for new occupants.
• Assist with ordering parts and job costing.
• Prepares a variety of operational reports related to water meter reading activities as well as collection and distribution systems.
• Assist with the installation and disconnection of water meters and sewer services.
• May perform routine tasks related to the operation of water/wastewater treatment facilities while learning the treatment process and plant equipment.
• May assist in maintaining plant compliance with Federal, state and local regulatory requirements.
• Perform other related duties as assigned.

What You'll Bring

Experience

• Requires at least 2 years of mechanical work experience

Education and Certification

• High school Diploma or GED
• must maintain a valid driver's license.

Nice to Have

• Water meter reading experience preferred
• Distribution and/or Collections certification as required by State regulatory laws, or the ability to attain certification within 12 months of hire.
• May be in the process of obtaining dual certifications or first-level operating license.
• CDL license preferred

Physical and Technical Skills

• Ability to frequently perform moderate to heavy physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair.
• Ability to read meters, charts and gauges and accurately maintain records of plant operations.
• Ability to read and comprehend written technical information and to communicate clearly and effectively, both verbally and in writing.
• Ability to review, classify, categorize, prioritize and/or analyze data.
• Ability to perform mathematical equations to determine chemical doses required for flow rates and proper treatment.
• Ability to establish and maintain effective working relationships with the general public, co-workers and regulatory agencies.
• Familiarity with computer applications MS Word, Excel and utilizing tablet and mobile device; ability to learn internal software programs Ability to operate, maneuver and/or control the actions of equipment, machinery, tools and/or materials used in performing essential functions.

Work Environment

• After-hour and weekend on-call support may be required
• Some travel may be required within service area
• Must be available to work shift work; weekend scheduling may be required
• Moderate to heavy physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair.

About Our Company

We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law.

We are an E-Verify participating employer.