Sr. Medical Director, CMG, Chief of Talent

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Medical Staff Management
a. Recruit, mentor, and support the professional development of medical staff.
b. Foster strong relationships between recruitment, human resources, medical staff office, operations, and Community Medical Group (CMG) staff to achieve recruitment goals.
c. Align interview selection criteria, professional development, and performance evaluation to support CMG medical staff.
d. Conduct performance reviews and ensure continuous medical education opportunities for the healthcare team.
e. Identify trends and implement strategies to enhance the provider recruitment and onboarding experience.
f. Address concerns related to staff performance, behavior, or clinical competency.
g. Strengthen the provider onboarding process by collaborating with HR, operations, and physician leadership.
2. Clinical Leadership
a. Provide clinical guidance and leadership to physicians, nurses, and other healthcare professionals.
b. Develop, implement, and oversee clinical policies, protocols, and treatment guidelines.
c. Ensure compliance with regulatory standards, accreditation requirements, and ethical guidelines.
3. Quality Assurance & Improvement
a. Lead quality improvement initiatives to enhance patient safety and care outcomes.
b. Implement systems to monitor and evaluate the effectiveness of clinical services.
c. Analyze clinical performance data, patient outcomes, and feedback to drive improvements.
4. Patient Care Oversight
a. Support population health efforts throughout CMG.
b. Ensure patients receive high-quality, evidence-based care.
c. Develop care plans for patients with complex or chronic conditions as needed.
5. Strategic Planning
a. Collaborate on organizational and staffing plans, recruitment strategies, and physician compensation plans.
b. Collaborate with the executive team to develop and execute strategic initiatives that enhance healthcare services.
c. Participate in budgeting and resource allocation for clinical services.
d. Stay current with healthcare trends, innovations, and best practices to drive continuous improvement.
6. Regulatory Compliance & Risk Management
a. Lead risk management initiatives to ensure the highest standards of safe patient care practices.
7. Stakeholder Collaboration
a. Build and maintain strong relationships with internal and external stakeholders, including hospital boards, government agencies, and community organizations.
b. Represent the organization at professional conferences and industry meetings as needed.
8. Innovation & Research
a. Drive practice transformation efforts to enhance patient care quality and provider engagement.
b. Advocate for the adoption of new technologies and medical innovations to improve patient care delivery.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
5. Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.
6. Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
8. Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements.
9. Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures.
10. Ensures adequate equipment and supplies for department.
11. Develops and maintains established departmental policies, procedures, and objectives.
12. Ensures compliance to all health and safety regulations and requirements.
13. Maintains, regular, reliable, and predictable attendance.
14. Performs similar or related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Graduate of an accredited medical school with board certification in the relevant specialty.
2. Licensed to practice medicine in the Commonwealth of Massachusetts.
3. Active United States Drug Enforcement Administration (DEA) registration.
4. Active physician participant in applicable payor provider panels, including Medicare.
5. Lean Six Sigma Certification (Green Belt) to be obtained within 1 year of hire.
6. Current Basic Life Support (BLS) or Heart Saver (HS) certification from the American Heart Association.
Preferred:
1. Additional certifications or credentials relevant to the role, such as: Certified Physician Executive (CPE), Fellow of the American College of Healthcare Executives (FACHE), Healthcare Risk Management Certification (CPHRM), Board Certification in Healthcare Quality (CPHQ), and/or Medical Staff Leadership Certification.

Experience/Skill:
Required:
1. Qualified by medical training and experience.
2. Minimum of three years of related management experience.
3. Advanced clinical expertise in the applicable specialty and in the application of clinical treatment modalities with population(s) served.
4. Strong oral and written communication skills.
5. Experience in clinical supervision and staff development, including conflict resolution.
6. Experience in ensuring inclusiveness in healthcare service delivery and workforce management.
7. Familiarity with regulatory requirements, healthcare compliance, and quality improvement methodologies.
8. Strong organizational, strategic planning, and team building abilities. This includes experience in leading teams through transitions and organizational growth.

Preferred:
1. Experience in public speaking, teaching, or training.
2. Demonstrated success in leading healthcare transformation initiatives.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.