Relationship Banker - Operations Manager

Join Our Team!

Our purpose is to provide exceptional customer service while improving our customers' lives and our community. If you share this purpose, become part of our Certified B Corporation and join in our vision to be a force for positive change for our customers, communities, and employees!

We are looking for a self-motivated, full-time Relationship Banker- Operations Manager who will provide the best possible experience for our customers at our Claremont NH Branch. As the Relationship Banker- Operations Manager you are responsible for the efficient operation of the Teller area that meets the audit standards set by Retail Operations and the Bank Regulators. In this role, you will also ensure all relationship bankers perform duties within bank policies and standards while adhering to bank policies and audit requirements. Including performing Relationship Banker duties as needed and supporting branch operations.

The candidate will have three years of supervisory or equivalent experience with a complete understanding of the banking operational procedures gained through several years of operation experience is required. Strong computer and typing skills are needed. Knowledge of online banking systems is needed as well as demonstrated managerial skills. A positive attitude and strong interpersonal skills are essential. The ability to use and adapt to ever-changing technology is also important. The Operations Managers must also communicate professionalism in every manner. Adheres to and upholds all written policies and procedures of the Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies. Confidentiality and privacy of customer information is a must!

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.

As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, comprehensive benefits, and opportunities for growth and development.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D