System Administrator

North Carolina State University

$80,000 - $90,000, depending on experience

United States, North Carolina, Raleigh

Apr 10, 2025

Posting Information

Posting Number	PG194049EP
Internal Recruitment	No
Working Title	System Administrator
Anticipated Hiring Range	$80,000 - $90,000, depending on experience
Work Schedule	Monday-Friday, 8 am - 5 pm, with potential for flexibility, occasional work outside of business hours and participation in 24x7 on call rotation
Job Location	Raleigh, NC
Department	Shared Services
About the Department	Recognized recently by Forbes as a top employer in North Carolina, NC State University fosters an environment where the impactful work of its staff and faculty extends throughout the community, the state, and beyond. The Office of Information Technology ( OIT) at NC State University supports this mission by delivering a comprehensive suite of IT services to students, faculty, and staff. Within OIT's Shared Services Department, the Automated Workload Services ( AWS) team performs vital functions that are essential to university business operations year-round. The team administers software packages such as IBM Workload Scheduler for job scheduling, IBM B2B Integrator for Electronic Data Interchange ( EDI) processing, and OnBase for report management. Utilizing these tools, the team manages large volumes of critical processing 24O7, 365 days/year, according to varying university business cycles. The business processes supported by AWS include Bi-Weekly, Monthly, and Supplemental Payrolls, Benefits and Distribution in HR; Registration & Records and Financial Aid in Student Information Systems; and Financial AP Pay-cycle, Capital Pay-cycle, Purchase Card, and Reconciliation processing in Financial Systems, and many more. Given the time sensitivity and critical nature of the work, all team members are designated as mandatory during adverse weather and all emergencies The team is also responsible for monitoring and maintaining the health of Configuration Items in the ServiceNow Configuration Management Database ( CMDB). The team collaborates with other OIT teams and IT teams across the university to onboard new resources, assist with automation efforts and ensure the completeness and accuracy of the CMDB.
Essential Job Duties	As a member of the AWS team, you will work in a dynamic and highly collaborative environment. You will be expected to work independently and handle multiple concurrent time-sensitive tasks that require attention to detail using various software technologies, such as business process automation, electronic data interchange, report distribution, and inventory and incident management tools, necessary to support the University's enterprise applications and business operations requirements. You will work closely with application development teams to identify areas for process improvement and implement efficient solutions to meet business requirements. You will play a crucial role in day-to-day production management activities. Using your technical and business knowledge to identify and investigate incidents, integrate and analyze data from multiple sources to draw conclusions and make recommendations; and collaborate with cross-functional teams to resolve or escalate issues and track them to resolution.
Other Responsibilities	Unix system administration and scripting to manage workload automation, Electronic Data Interchange mapping, report distribution and Configuration Management Database (CMDB) Discovery Coordinate and test process automation, EDI and report distribution software changes Configuration and customization of system software, such as business process automation, EDI and report distribution Automation, planning and control of production batch processes and troubleshooting to identify root cause of process failures Use EDI translation software and mapping tools to define format and exchange data with trading partners Onboard new resources, assist with automation efforts and ensure the completeness and accuracy of the Configuration Management Database (CMDB)

Qualifications

Minimum Education and Experience	Master's degree and at least two years of relevant experience OR Bachelor's degree with at least three years of relevant experience OR An equivalent combination of education, training and relevant experience - For management-level roles, also include with the above requirements 1-2 years of supervisory experience.
Other Required Qualifications	Production support experience in a 24O7 enterprise environment Experience managing batch processes with workload scheduling management software such as IBM Workload Scheduler, CA-7 and Control-M or experience with Electronic Data Interchange mapping and software such as B2B Integrator and Boomi Demonstrated unix skills including shell scripting experience Demonstrated ability to communicate effectively, work independently, and collaboratively as part of a team Capable of quickly learning new tools and processes, be detail oriented, and possess strong interpersonal, time management and organizational skills Experience with ERP applications such as PeopleSoft or SAP Experience with ServiceNow or a similar ticket management tool
Preferred Qualifications	Three or more years experience with IBM Workload Scheduler administration, including advanced skills such as creation and maintenance of operational run books, job modification, scheduling and rerun/restart Three or more years experience with IBM B2B Integrator and advanced knowledge of EDI mapping Unix software configuration and system administration experience Three or more years of scripting experience with languages such as Python, PowerShell or Bash scripting Three or more years of ServiceNow experience including CMDB Discovery and CMDB Dashboards ITIL certification
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	04/10/2025
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Along with your completed application, please include as attachments a resume and cover letter.

Position Details

Position Number	00044651
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID	517101 - Shared Services
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.