ServiceNow HRSD Product Owner

CORE RESPONSIBILITIES AND TASKS

This position is accountable for maximizing the value of the HR Service Delivery (HRSD) modules within the ServiceNow technology suite. The individual is responsible for understanding the capabilities of the product, maintaining and prioritizing enhancements, and implementing improvements in the ServiceNow HRSD product to add value for employees, managers, business partners and COEs.

Responsibilities of the position include:

(1) ServiceNow HRSD Product Ownership:

• Translates COE/business strategy into action by implementing changes and improvements within ServiceNow HRSD
• Understands capabilities of the technology and translates knowledge into solutions
• Creates and manages technology roadmap in conjunction with ETG
• Gathers, manages, and prioritizes customer requirements to drive maximum value
• Regularly interacts with customers to ensure the technology and changes meet customer expectations
• Maintains and refines product backlog
• Responsible for final decisions on product functionality
• Understands and supports inter-team dependencies, and escalates issues when necessary
• Stays abreast of how trends will affect the product in the future

(2) Application Testing and Implementation:

• Utilizes agile methodology for governance, product testing, and implementations
• Creates user stories and acceptance criteria
• Ensures stories clearly communicate customer/stakeholder needs to technical team; works with team to clarify stories as necessary
• Leads beta testing and pilot program for product enhancements and new product launches
• Partners with technical team to set and communicate project scope and launch dates
• Attends team meetings (sprint planning, sprint review)
• Works with team members and customers to ensure products are working in production

(3) Communications & Change Leadership:

• Leads change management efforts related to product enhancements and updates
• Facilitates meetings, tracks and follows up on action items
• Partners with ETG, customers and project stakeholders to create and execute communication plans relative to technology enhancements and projects
• Supports COEs and business partners in developing or updating processes impacted by product changes
• Supports COEs and business partners in creating and maintaining resources related to ServiceNow HRSD module updates
• Encourages and builds mutual trust, respect, and cooperation across all divisions and regions within Sherwin-Williams

(4) Core competencies include:

• Ability to develop productive working relationships with both technical and non-technical partners
• Ability to understand, measure and track attainment of business objectives
• Strong communicator; able to articulate the value of process standardization and optimization effectively
• Excel in building relationships across teams, customers, and stakeholders while establishing creditability with business partners
• Excellent leadership skills in influencing, change management, and a customer service mindset
• Effective collaborator; able to build and leverage relationships while working across functional groups
• Execution focused with the ability to take individual responsibility for delivering quality work in a timely manner
• Capability to learn on the fly and address key stakeholder needs
• Strong work ethic and business sense with the ability to jump between projects as needed
• Ability to identify leading practices and drive adoption and continuous process improvement outcomes

"Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships."

FORMAL EDUCATION:

Required:

• Bachelor's degree in business or technology related field

Preferred:

• Master's degree

KNOWLEDGE & EXPERIENCE:

Required:

• 5-7 years experience working with HR technology applications
• Excellent communication skills, relaying ideas in both technical and user-friendly language
• Exceptional ability to facilitate meetings and follow up with resulting action items
• Excellent presentation and interpersonal skills
• Ability to work effectively in a multi-cultural environment and to lead and influence cross-organizationally with and without direct authority
• Ability to effectively move forward on tasks even with ambiguous or changing requirements
• Ability to work in a team-oriented, collaborative environment
• Ability to lead, persuade, and motivate to effect organizational change

Preferred:

• Experience leading large/complex global projects

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Knowledge of agile development methodologies/tools
• Ability and initiative to learn and research new concepts, ideas and technologies
• Ability to conduct research into applications
• Systems/process orientation with demonstrated analytical thinking, organization skills and problem-solving skills
• Knowledge of project planning and management procedures, practices, and techniques
• Superior communication and negotiating skills to effectively review efficient improvements with all levels of key executives, division management and control/budget level managers

Preferred:

• Proficient in ServiceNow HRSD functionality across all modules
• Lean or six sigma experience

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

• 10%