Infusion Scheduling Supervisor - MOP134963

Join Our Team at the McGrath Outpatient Pavilion, scheduled to open July 2025!

Are you a healthcare professional passionate about providing exceptional care and advancing medical excellence? The McGrath Outpatient Pavilion is seeking dedicated individuals to join our team and help shape the future of outpatient care in our community.

About the McGrath Outpatient Pavilion: Located in Hillcrest, the McGrath Outpatient Pavilion is a state-of-the-art, 250,000-square-foot medical facility designed to meet the growing healthcare needs of our region. Spanning six floors, this advanced facility is home to key clinical programs and offers specialized diagnostic, treatment, and surgical services. With a strong emphasis on cancer care, we are committed to delivering world-class medical services in a patient-centered environment.

The Infusion Scheduling Supervisor provides operational leadership specific to infusion scheduling workflows and processes, supervising team members (both on-site and in the Infusion Scheduling Call Center), including Team Leads. The Infusion Scheduling Supervisor will create a high-performance team providing integrated and coordinated care through assurance that performance goals related to scheduling quality and efficiency, call handling, and patient experience are met.

In collaboration with Infusion Nurse Leadership and under guidance of Cancer Services Operations Management, the incumbent will develop scheduling protocols and workflows, and lead daily escalation meetings for review and triage of infusion scheduling requests to ensure Infusion Center schedules are level-loaded. The Infusion Scheduling Supervisor applies performance management and coaching principles that promote a positive, collaborative, and encouraging work environment.

As a technical scheduling expert, the Infusion Scheduling Supervisor is well-versed on infusion scheduling protocols and responsible for training and onboarding new employees. Leads team huddles and staff meetings with a specific focus on standardizing scheduling procedures, education, and patient access experience. Responds to customer inquiries and/or problems, in addition to handling complaints, troubleshooting scheduling issues, auditing appointments to ensure accuracy, and identifying opportunities for improvement to optimize scheduling operations in support of the Infusion Centers. Interacts, communicates, and builds relationships with internal and external stakeholders.

The Supervisor oversees non-clinical staff involved in routine scheduling-related functions, including registration, new patient coordination, scheduling, and insurance authorizations related to infusion services. They coordinate with clinical teams and centralized departments to support daily and future infusion scheduling capacity. The Supervisor is responsible for scheduling templates and supporting the schedule task force. They act as a liaison between Infusion Clinic teams and the central authorization unit to ensure timely appointment readiness.

• Seven (7+) or more years of relevant experience OR a Bachelor's degree in business, healthcare administration, or related area and three (3+) or more years of relevant experience.

• Epic or other comparable EHR experience.

• Effective oral and written communication skills.

• Experience and proven success in skills to supervise support staff in clinic/center administration, and effectively manage multiple priorities in a fast-paced, dynamic environment.

• Customer service experience.

• Thorough knowledge of health insurance.

• Two (2+) or more years of infusion scheduling experience.

• Experience in an infusion center or oncology setting.

• Call Center experience.

• Project management or process improvement experience.

• Strong short-term planning, analysis, problem-solving, and customer service ability. Uses sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems. Focused with a sense of urgency.

• Knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.

• Must be able to work various hours and locations based on business needs.

• Position may require floating to multiple locations based on department staffing needs.

• Must be available to participate in the weekend on-call rotation to support staffing needs.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.