Product Support Engineer I - Orlando FL

Ziehm Imaging - Orthoscan Inc. is currently seeking a motivated, career-oriented professional with a positive can-do attitude to join our team as a full-time Product Support Engineer - Technical Support.

Why Work for Ziehm Imaging - Orthoscan Inc.?

There's something special about Ziehm-Orthoscan. There's a sense of pride that comes from building a product that helps improve peoples lives and making the most of ourselves as a company and as individuals. We know the success of Ziehm-Orthoscan depends on every employee in our organization, it is our people who make the difference.

We are on a new journey of growth, building on our assets: our brand, our financial strength, our global reach, and the strong commitment of our management and employees.

Our journey focuses on leveraging our strengths to become a truly sustainable growth company and, ultimately, one of the most respected companies in the world.

What do we offer?

• The challenge of meaningful work - we offer constant opportunities to grow and develop world-class skills and a truly rewarding career.
• A unique culture where people convert their passion into action.
• The kind of competitive compensation you would expect from a world leader.
• Ten paid holidays plus a generous PTO and vacation time plan.
• Great benefit plans, major medical, dental and vision.
• Company 401(k) plan with an employer match.
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  Competitive pay: starting salary $60,000 and commensurate with skills and experience up to $66,000.

  
  

What do we expect from you?

• You have a passion for serving others.
• Creative and fresh thinking in your work.
• A spirit of collaboration - you thrive when you work with a diverse range of people with different views, perspectives and priorities.
• The ability and experience to perform the job duties successfully.

Job Summary:

The Product Support Engineer I will provide a broad range of services for both Orthoscan and Ziehm Imaging. The Product Support Engineer is responsible for resolving over the phone technical issues escalated by health care users regarding our C-Arm products as well as being a resource to solve product escalations and/or answer technical questions for other departments in the company as required. Work is performed onsite, full time Monday through Friday.

Minimum Requirements:

• Provide customer support and resolve C-Arm technical issues over the phone relating to software, hardware, parts, user error etc.
• Facilitates as the liaison between factory and field support.
• Continuously invest in education on the product and may be required to set up special experiments and/or testing to obtain the necessary knowledge to support the role.
• Identity training opportunities that allow creation of training materials to strengthen the field service team and minimize escalations.
• Assist in providing data that may identify failure trends before such trends begin to show in statistical data for premature or excessive failures.
• Responsible for following company quality processes, SOP's and maintenance of appropriate documentation essential to meet regulatory requirements.
• Furnish various product reports as requested by management.
• Monitor progress against defined goals to ensure securing department goals.
• Responsible for the maintenance of appropriate documentation for training results to meet regulatory and audit requirements.
• Must handle stress positively and effectively in the way most appropriate for the benefit of the department and company. Positively respond to change and prioritize assigned tasks.

Minimum Qualifications:

• Bachelor's Degree in electrical engineering or other closely related field acquired from an accredited University required.
• Excellent communication skills and attention to detail.
• Ability to prioritize and lead multiple tasks/assignments simultaneously.
• Excellent project management skills.

Preferred Qualifications:

• 5 years of experience within the Medical Device Industry.
• Electrical engineering experience required.

We support a drug free work environment.

Ziehm Orthoscan is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.