Project Manager

Reports to Manager, Regional Operations

Position Overview

This position is responsible for the direction, coordination, and completion of assigned projects for major or corporate clients. The Project Manager ensures deliverables fall within the applicable and agreed upon scope of the timeline. Acting as the project owner with a level of autonomy, ensures the projects are managed effectively, while balancing the best interests of both client and Teknion.

This position requires critical thinking and strong decision-making skills while working in a collaborative environment and managing multiple projects simultaneously.

Essential Job Duties and Responsibilities

Effective Management of Pre-Order and Forecasting Activities

• Establish project kick off meeting and lead additional pre-order meetings for assigned projects

  • Identify team members, outline roles and responsibilities

  • Assess risks, consult with internal specialists where needed

  • Develop timelines and action plans

  • Manage meeting minutes for major projects, identify next steps and ownerships

• Maintain Project Manager (PM) Checklist in a shared environment for all key stakeholders throughout the life of the project.

• Assess, prioritize and communicate a triage process that encompasses the review of material, production and order submission with key stakeholders at production facilities.

• Conduct Customer Requests (CR) audits for truck allocation accuracy for all identified major projects.

• Actively participate in mockup handoff/debriefing.

• Initiate an order preview process to assess the requirements for clean order submission and project completion success

• Utilize SalesForce to gain knowledge and understanding of assigned projects, while utilizing the system to assist in maintenance, forecasting and communicating project developments prior to order entry.

Oversight of Order Entry Activities

• Maintain oversight on status of order through order entry, assist order release within the required timeline.

• Review lead time expectations against Dealer Lead Time weekly postings, review any discrepancies with dealers prior to order release.

• Manage 3rd party manufacturing purchase orders and invoicing.

• Monitor blanket Purchase Order's balance and review with dealers throughout the life of the project.

• Support and own final resolution of Edits, Money Holds and sets of keys alike (SOKL), locks and cores reconciliations.

Oversight of Orders through the Manufacturing Process

• Establish project management logs daily to ensure all orders are shipping on time, that SOKL key reports are reconciled and expected Customer's Own materials (COMs) are received.

• Respond to all manufacturing clarification questions in an expeditious manner to ensure orders are not stopped in production.

• Assist with a change order process that allows revisions to orders prior to the manufacturing of a final product.

• Manage delay notifications (DN's) and escalate when deliverables fall out of established timeline for installation.

• Ensure delivery schedules are submitted within posted Logistics guidelines or project timeline. Coach dealers on less than truckload (LTL) delivery timeframe.

• Monitor all backorders for timeliness of shipping while determining the level of importance for shipping requirements.

Management of Project Completion

• Ensure proper transition into claims process, reminding dealers their role and responsibilities when receiving product.

• Escalate assistance to Corporate Claims for critical claims situations, playing a supportive role in claims resolution as deemed necessary by Corporate Claims team.

• Manage project claim orders for timely delivery.

• Ensure all shipped orders have properly invoiced through the system.

• Maintain product knowledge: Review and be familiar with all marketing memos, attend all product launch training sessions, proactively review price and product guides to be familiar with offerings, understand where and how product is produced within the Teknion facilities.

• Participate and/or coordinate meetings as required, offers support and advice, shares ideas in a collaborative environment.

• Manage own schedule to ensure deadlines and client expectations are met.

Experience, Skill and Educational Requirements

• Bachelor's degree (B.A.) or 3-5 years of experience and/or training; or relevant years of experience and/ or training may be considered in lieu of education requirements.

• Ability to read workstation typicals and floor plans.

• Strong analytical and reporting skills coinciding with the ability to multitask and meet critical deadlines.

• Consistent professional with excellent communication and presentation skills with both internal and external customers.

• Ability to travel, if needed.

• Proficient in the complete Google Suite offering along with Word, Excel, PowerPoint

• SalesForce knowledge and experience is a plus.