Consumer Care Specialist

Description

Do My Own, a subsidiary of Central Garden & Pet, the home of DIY home pest control, lawn care, gardening and animal care products and supplies, has an opening for a Consumer Care Specialist with their Call Center team. This is a Non-exempt, remote, full-time position.

The Consumer Care Specialist will provide specialty service to customers of DMO, using professional communication and expertise to answer questions, resolve issues or educate on products. This remote position will work Monday - Friday 9am - 5pm. There is no cold calling or outbound sales calls involved. Salary is based on experience and starts at $37,000.00 annually.

KEY RESPONSIBILITIES

• Warmly greet customers on the phone, email or chat and gather necessary information
• Listen attentively to understand the customer's needs and concerns.
• Use a telephone to reach out to customers and verify account information.
• Listen attentively to understand the customer's needs and concerns.
• Offer expert advice and recommendations tailored to the customer's needs.
• Provide information on product features, benefits, and usage instructions.
• Assist customers in selecting suitable products and programs.
• Process orders accurately and verify payment and shipping details.
• Diagnose and resolve any issues with product usage or program implementation.
• Resolve customer questions or concerns via phone, email, or live chat.
• Keep customers informed about the status of their orders and provide tracking information.
• Stay updated on industry trends and participate in training programs for ongoing improvement.
• Other duties as assigned to assist team success.

• High School diploma or equivalent preferred
• 1-2 years of previous customer service experience preferred
• Excellent communication skills while working well with others
• Proven organizational, time management, and mathematical skills
• Dependable and reliable; good record of attendance
• The ability to work independently and multitask
• Ability to work in a constant state of alertness and safe manner
• Candidates who are bilingual in Spanish or French will be given priority

WORKING CONDITIONS

• Sitting/standing for up to 8 hours per day
• Typing for up to 8 hours per day
• Using computer monitors and equipment for up to 8 hours per day
• Using headphones up to 8 hours per day

BENEFITS PACKAGE & EMPLOYEE PROGRAMS

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Short-Term Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401k with a company match of 2 to 1 up to 4%
• Paid Time off
• Paid Training
• Employee Assistance Program
• Access to thousands of free online courses
• Employee Discounts
• Education Assistance (both college degrees and professional)

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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