Assistant Regional Operations Manager

Clay is looking for an Assistant Regional Operations Manager to join our team!

The Assistant Regional Operations Manager (AROM) performs administration duties and office procedures at all regional clinics. The AROM creates and maintains a pleasant work environment, ensuring elevated levels of organizational effectiveness, communication, and safety. The position is responsible for supporting the Regional Operations Manager (ROM) in a variety of departments and assists the manager in supervising and supporting staff, office coverage, and provider document reviews. This role serves as the leadership point of contact for the respective locations.

RESPONSIBILITIES:

• Execute administrative tasks to enhance and streamline processes within the assigned region.
• Serve as the primary point of contact for support staff in the region.
• Oversee missing documents and ensure proper uploading across assigned regions.
• Collect and analyze feedback on providers with late reports.
• Collect data for the Utilization Report.
• Manage and address any missing ancillaries requested by vendors.
• Ensure charts, claimant records, and billing information are accurately uploaded to the system and all applicable vendors.
• Travel to nearby clinics (within 100 driving miles or flying, if necessary) to train employees, fill in for an absent team member, or as directed by the ROM.
• Establish and maintain professional relationships with clients, internal teams, and external vendors.
• Assist in upholding OSHA, HIPAA, and ADA standards in clinics through corporate compliance checklists.
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement, with the review and approval of the ROM.
• Design and implement office policies by establishing standards and procedures, measuring results, and making necessary adjustments with ROM review and approval.
• Perform other duties as assigned by management.
• Carrying out all responsibilities in accordance with the company's standards, policies, and all applicable employment laws.
• Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
• Actively participating in the department's staffing requirements including hiring, onboarding, and separating of employees.
• Creating and implementing plan to meet department's goals and metrics based on workload and client needs.
• Communicating change effectively and supporting those affected by change.
• Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
• Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
• Actively participating and successfully conducting annual performance evaluations.

Education

• Associates or bachelor's degree in Healthcare Administration/Management or related field. (Preferred)

Experience

• 3-5+ years' experience in Healthcare Administration or management position.
• Strong budget development and oversight skills.
• Highly trained in conflict management.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft 365.
• Integrity, reliability, and discretion.
• Attention to detail.
• Ability to work autonomously.
• Ability to quickly adapt to change.

Clay Consulting, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans

Clay Consulting offers a fast-paced team atmosphere with competitive benefits.