Regional Business Manager (WTI)

GENERAL PURPOSE OF THE JOB:

The Regional Business Manager (RBM) is responsible for leading and managing all aspects of his/her assigned region which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing all regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality. The RBM will be the region's liaison and will coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance. The RBM will maintain and improve customer relationships and provide face-to-face business support and service. The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI. Assigned regions are subject to change based on business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
• Act as a liaison between headquarters and the field to ensure effective two-way communication and positive results.
• Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management.
• Assess daily operational situations for crisis management, safety, and escalation protocol.
• Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, product management issues, etc.
• Travel to job sites as needed to provide support to regional resources (including rooftop projects).
• Travel to customer or sales meetings as needed to support business or regional activities.
• Manage all WTI personnel in the assigned region. Depending on the region's sales volume, personnel can range from 10 to over 100.
• Develop regional resources for daily operations, growth, and employee development.
• Identify resource or employee concerns and resolve and engage appropriate HR or WTI management promptly.
• Ensure documentation of employee issues is prompt and submitted to HR.
• Act as an agent of change and improvement , and adapt quickly to changing business priorities.
• Manage regional financial data, including but not limited to identifying trends, correcting utilization, and addressing gross margin and/or operating income issues. Review individual job financials and make changes as needed to correct poor performance and prevent future repetitive issues.
• Forecast, analyze, and report on sales and establish financial performance metrics. Establish criteria for success and provide leadership for the regional team's achievement of goals.
• Develop workforce planning, recruiting, and retention strategies to maintain the optimum performance of the region.
• Establish, define, and communicate a clear strategic direction and targets for goal attainment for the regional team.
• Facilitate a culture of teamwork and excellence amongst the region as well as the organization.
• Communicate and implement company policies and procedures within the region and support throughout the organization as required.
• Work directly with the ManagedAsset team to facilitate and foster support of national accounts as designated.
• Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support.
• Additional duties as directed by the Vice President, WTI.

OTHER SKILLS AND ABILITIES:

• Can service customers in a compliant and financially solvent manner
• Understanding of contract management and processes
• Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.)
• Excellent written and verbal communication skills, including the ability to make professional presentations to others
• Must have excellent organizational skills to multitask in a fast-paced environment
• Must be able to create strategic plans and measure and analyze results
• Strong problem resolution skills with the ability to effectively communicate with all personality types
• Strong computer skills including Outlook, Word, Excel, PowerPoint, Adobe, etc.
• Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.)
• Ability to travel 50-75%, depending on the season, to any required location within the US, and possible international travel.
• Must reside within the designated region unless approved by VP, WTI.