Banking Fraud Investigator

JOB SUMMARY:

The Fraud Investigator helps protect Seacoast National Bank and its customers by thoroughly investigating and documenting fraud cases, identifying emerging fraud trends, and taking swift action to recover funds.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide end-to-end management of an ongoing, evolving caseload of fraud investigations and their timely resolutions, including recovery efforts.
• Ensure flawless documentation to support fraud case findings, outcomes, and resolutions in accordance with department procedures and applicable regulatory requirements;
• Respond proportionately to matters escalated by junior staff (complaints, inquiries, etc.) and escalate complex or emerging fraud cases to senior staff as appropriate;
• Provide subject matter expertise to fraud-related inquiries from internal and external partners;
• Maintain familiarity with the Bank's products and services, customer base, operating environment, financial performance, business objectives, and strategic roadmap;
• Proactively identify, propose, and implement enhancements to department and Bank training, practices, and systems to promote fraud reduction in alignment with corporate strategic and business objectives; and
• Educate and influence business partners toward improved fraud prevention practices and behaviors that enhance overall profitability and competitiveness.
• Adhere to Seacoast Bank's Code of Conduct.

EDUCATION and/or EXPERIENCE:

• 3 to 5 years fraud department experience in a retail banking organization, ideally in a mid-size bank;
• Competency in Microsoft Excel, Word, and PowerPoint;
• Strong investigative skills, supported by well-developed analytics, writing, and decision-making abilities;
• Well organized with the ability to manage multiple tasks and priorities; and
• Sound judgment, reliable intuition, persistent curiosity, and an aversion for loose ends.