IT Operations Analyst (remote)

What you will do

Johnson Controls is seeking an IT Operations Analyst to join our IT Operations department. You will be responsible for providing support for SharePoint Online, MS Teams, OneDrive, Power BI, and other O365 applications. This role involves assisting in the analysis, design, testing, documentation, and implementation of changes to IT services, solutions, and processes.

Get ready to support multiple standardized or complex, global IT services/processes across various functional areas and locations.This is a remote position. Candidates must be a US Citizen.

How you will do it

• Provide Level 1 and Level 2 support for Office 365 services, including SharePoint Online, MS Teams, OneDrive, Power BI, and other O365 applications.

• Manage user access requests, feature activation, new site creation, and content visibility issues for SharePoint Online.

• Address MS Teams access issues, external user participation, and channel access.

• Handle OneDrive sync-related issues, permissions management, and data access-related issues.

• Resolve Power BI app configuration issues, access issues, and manage connector issues for data services.

• Provide support for Planner, Sway, Forms, Tasks, Delve, People, Calendar, Visio, and Project.

• Ensure compliance with Office 365 security protocols, including Azure Information Protection, Advanced Threat Protection, and Exchange Online Protection.

• Set up AAD connect to sync on-premise AD with Azure AD and troubleshoot AAD connect errors.

• Create and manage environments for MS Flow/Apps, including data loss prevention policies and data gateways.

• Enable/disable access for Microsoft Stream and manage custom permission sets for specific video streams.

What you will need

Required

• Bachelor's degree in Computer Science, Information Technology, or related discipline

• 1-2 years of experience in IT operations, with a focus on collaboration tools and services.

• Strong analytical, design, testing, documentation, and implementation skills.

• Excellent problem-solving abilities and experience in resolving medium complexity items.

• Ability to support multiple standardized or a few complex IT services/processes across various functional areas and locations.

• Familiarity with Office 365 services, SharePoint Online, MS Teams, OneDrive, Power BI, and other O365 applications.

• Knowledge of Office 365 security protocols and AAD connect.

• US Citizenship is required.