New

Infrastructure Engineer Jr

TEKsystems
$27.00 - $33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Des Moines
Apr 02, 2025
Position Overview: We are seeking a Junior Infrastructure Engineer for a customer service/call center role with IT support responsibilities. The ideal candidate will have strong organizational, communication, and customer service skills. Key Responsibilities: * Maintain high levels of customer service and demonstrate strong interpersonal skills. * Collaborate effectively with team members and business partners. * Handle inquiries from business partners, view client data, and assist with IT asset management systems. * Organize and review hardware inventories, check warranty statuses, and manage requests. * Submit security requests for website logins and assist advisors with internal information needs. * Complete a 3-month training program. Preferred Qualifications: * Call center or customer service experience is a plus. * A 4-year degree, preferably in Computer Information Systems. Additional Information: * Assist with current workload and help meet SLAs. * Work closely with business partners on issues related to the website via email, calls, and Teams. * Excellent communication, analytical, and problem-solving skills are essential. * Maintain high levels of customer service by responding to calls, emails, and support requests. * Technical aptitude is beneficial, but the focus is on organization, communication, and customer service. Must-Haves: * Relevant internship or professional experience in IT customer service, IT support, or IT troubleshooting. * Basic planning, organizational, time management, decision-making, and superb written/verbal communication skills. * Ability to maintain accuracy and confidentiality. * Strong problem-solving and conceptual skills. * Ability to work with people at all levels and embrace change. Team Structure: * The team consists of 10 full-time employees and collaborates with other teams within the department, totaling around 60 individuals. * A highly collaborative group that works together as a team. Additional Skills & Qualifications: * Strong customer service skills. * Team player mentality. * Patience and problem-solving skills. Experience Level: * Intermediate Level Pay and Benefits The pay range for this position is $27.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Des Moines,IA. Application Deadline This position is anticipated to close on Apr 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.