Job posting has expired
Courseware Development - Operations
 SANS Institute | |
life insurance, paid time off, paid holidays, 401(k), remote work
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 United States | |
 Apr 02, 2025 | |
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About SANS SANS Institute (SANS) launched in 1989 as a cooperative for information security thought leadership, it is SANS' ongoing mission to empower cyber security professionals with the practical skills and knowledge they need to make our world a safer place. We fuel this effort with high quality training, certifications, scholarship academies, degree programs, cyber ranges, and resources to meet the needs of every cyber professional. Our data, research, and the top minds in cybersecurity collectively ensure that individuals and organizations have the actionable education and support they need. Join the SANS Team At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the cyber security threats (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People). Summary of Position We are seeking a Quality Analyst to join our Digital - Courseware Development team at the SANS Institute. In this customer-facing role, you will play a key part in our quality system by analyzing customer feedback, identifying quality issues, and driving corrective actions. The Quality Analyst is responsible for ensuring the overall quality and effectiveness of the student learning experience-from course content to support services. This role requires close collaboration with internal teams to continuously improve the entire learning journey. Success in this role depends on strong communication and analytical skills, as well as a student-centered mindset. You'll be part of a collaborative, dynamic team of Quality Analysts dedicated to enhancing the learning experience for all SANS students. Key Responsibilities * Analyze quality data and report findings in Daily Quality Management meetings * Work with the customer directly to gather additional information about defects and provide resolutions to customer issues Basic Qualifications Preferred Qualifications Reporting Relationships Work Environment Equal Opportunity Employer SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources. In addition, all qualified applicants with arrest or conviction records will be considered for employment. California residents click here for SANS privacy notice for California job applicants The base salary range for this position is between $50,000 and $60,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. In addition, SANS provides the following benefits: Medical Dental Vision Short-Term Disability 401(k) with company match Employee Assistance Program Supplemental Life Insurance and AD&D Paid Time Off Company Paid Holidays Volunteer Paid Time Off | |