Manager Business Operations - Emergency Department

Inova Fairfax Hospital is looking for a dedicated Manager of Business Operations - Emergency Department to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:00 p.m. (Flex Hours) | On-Site

The Manager of Business Operations directs the operation of the assigned department while leading and coordinating key functional services to support department objectives and organizational goals. Integrates programs with other departments/services as necessary. Develops and implements an effective insurance denial management program geared towards root cause analysis and denial prevention. Operationalizes financial information, such as budget, capital, and productivity data, to achieve service line goals. Manages the tracking and trending of contract issues.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules

Manager of Business Operations Job Responsibilities:

• Acts as a liaison with clinics and all operating units regarding denials and avoidable write-offs.
• Establishes performance expectations and provides direction, feedback, and guidance to team members.
• Considers the impact of assigned projects and program development initiatives on efficient/effective processes.
• Develops and implements schedules/processes with staff input to optimize department functioning and customer service.
• Researches and resolves underpayments from insurance companies and assesses managed care contracts for appropriate reimbursement.
• Ensures that department/functional operations are in full compliance with accrediting and regulatory agency standards. Provides oversight of all business (back office) processes including interconnectivity with clinical operations and billing operations.
• Provides analysis of patient visits and other applicable data to assist in monthly decision-making on services, programs, and financial goals.
• Proactively identifies revenue enhancements and cost reduction opportunities related to services rendered. Develops and fosters relationships with key business partners, staff, and physicians.
• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.

Manager of Business Operations Requirements:

• Education: Bachelors Degree in Business Administration (or 4 years of experience in lieu of degree)
• Experience: Five years of professional work experience in a relevant environment with one year in a management or leadership role

Manager of Business Operations Preferred Requirements:

• Demonstrated success leading patient experience initiatives or improvement programs within a hospital or health system.
• Strong background in data analysis, including the ability to synthesize large datasets, generate actionable insights, and communicate findings effectively.
• Proven leadership experience, including staff supervision, performance management, and cross-functional team collaboration.
• In-depth understanding of hospital operations, revenue cycle, quality improvement, and regulatory requirements.
• Ability to develop, implement, and monitor operational strategies to improve efficiency, financial performance, and patient satisfaction.
• Strong interpersonal and communication skills, with the ability to influence, build relationships, and foster a positive work environment.
• Highly organized and adaptable, with excellent project management skills and the ability to manage multiple priorities in a fast-paced healthcare environment.