Supervisor, Wellness Operations

What We Provide

• Attractive sign-on bonus and referral bonus opportunities
• Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, CEU credits, and advancement opportunities
• Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals

What You Will Do

• Reviews quality of all services and activities within the Wellness Care Management Program, including client services, administrative and support services. Oversees the development and implementation of consumer satisfaction evaluation for the program.
• Assures that the wellness process is thorough and comprehensive and meets the requirement of the Wellness Care Program and WeCARE.
• Participates in the research, identification and recommendation of policies and procedures in response to identified programmatic and client needs. Participates in the design of audit systems and instruments to review all wellness process and services, including but not limited to quality of documentation, timeliness of services and completion, missed appointment or no shows.
• Oversees and coordinates the daily program activities to ensure smooth operation and administration. Maintains calendar of departmental activities and keeps management informed of commitments.
• Collects data and prepares/distributes project related reports, summaries, presentations, and documentation. Prepares a variety of regular and ad hoc reports on t program activities and ensures their distribution as appropriate. Investigates incidents and/or unusual incidents within the program.
• Interview, hire, train and supervise the Wellness Operations/QA Staff.
• Tracks department performance against its strategic goals/objectives and keeps management informed of progress. Follows up, as directed, with department management/staff to ensure goals are achieved or exceeded.
• Coordinates departmental projects, prepares timelines/project plans for management review and keeps staff informed of due dates/deliverables. Follows-up with staff to ensure timely completion and keeps management informed of status.
• Coordinates logistics for department meetings, orientation, focus groups, training, etc. Enrolls participants, sends notifications, prepares or oversees the preparation of agendas, attendance rosters, materials/manuals, and makes arrangements for facility set-up, equipment and supplies.
• Monitors department expenditures to ensure adherence to budget and keeps management advised of problems. Prepares/submits check requests, purchase orders and stock requisitions as needed.
• Monitors inventory of departmental supplies, advises management of the need to reorder; completes appropriate forms, and follows-up with vendor to ensure supplies are received in a timely manner.
• Administers or coordinates the administration of assigned department/Agency-wide programs (e.g., employee recognition, awards, etc.) Procures program materials, negotiates with vendors, coordinates and manages collections, as required
• Attends meetings as assigned, takes, formalizes and distributes notes/minutes, and follows up to ensure new assignments/projects are completed.
• Participates as assigned, in the hiring process by reviewing resumes, screening candidates by telephone or in person, checking references, etc. to ensure they meet minimum job requirements. Orients new staff to program policies and procedures. Assigns work to other department administrative staff as directed and monitors progress to ensure completion.
• Conducts research, locates/summarizes/classifies/sorts data, and prepares reports on findings
• Prepares original correspondence/communication material or prepares them from notes provided by department management/staff and ensures they are distributed in an accurate and timely manner.
• Organizes/maintains departmental files and ensures their confidentiality. Performs or oversees other administrative activities (e.g., answering/screening/routing telephone calls, filing, sorting/distributing mail, etc.)
• Participates in special projects and performs other duties as assigned