Implementation Specialist

Thomson Reuters
life insurance, parental leave, paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Texas, Frisco
Apr 01, 2025
We are seeking a self-motivated individual to join our Professional Services team as an Implementation Specialist. The Implementation Specialist will play a critical role in supporting customer success by assisting with the implementation of Thomson Reuters ONESOURCE Indirect Tax Determination solutions for new customers, while also providing excellent support to the existing customer base. This individual will serve as a trusted partner to customers, providing ongoing support, training, and best practices to help them maximize the value of their investment, troubleshoot issues, and stay up-to-date with regulatory changes and system enhancements. About the Role: In this opportunity as you will: Perform technical or functional roles on medium to large international projects, led by a Manager, ONESOURCE Partner, or Customer. Collaborate with internal teams, including sales, product owners, and client success managers, to ensure a seamless customer experience. Serve as a primary point of contact for customers, providing expert-level support and troubleshooting assistance for ONESOURCE Indirect Tax Determination solutions. Analyze and resolve complex customer issues, escalating to internal teams as needed. Develop and maintain strong relationships with customers, understanding their business needs and identifying opportunities to upsell or cross-sell Thomson Reuters solutions. Provide ongoing training and best practices to customers to ensure optimal system usage and collaborate with internal teams to identify and prioritize product enhancements and bug fixes Contribute to the development of best practices, documentation, and knowledge base articles to improve implementation and support processes. Participate in internal training and knowledge-sharing initiatives to maintain and expand product knowledge. Identify and pursue opportunities to expand Thomson Reuters' footprint within existing customer accounts. About You: You're a fit for the role if you have: Ability to analyze business requirements and develop solutions to meet customer needs. Strong problem-solving and analytical skills, with ability to troubleshoot complex issues. Proven ability to prioritize tasks, manage multiple projects, and meet deadlines. Excellent communication, interpersonal, and presentation skills, with ability to interact with customers, stakeholders, and internal teams. Strong documentation and writing skills, with ability to create customer-facing materials and internal knowledge base articles. Ability to work independently and as part of a team, with a customer-centric focus. Proficiency in Microsoft Office, particularly Excel, and ability to learn new software applications. Bachelors Degree or equivalent is required Solid understanding of indirect tax automation principles, regulations, and best practices is a plus. #LI-VR1 What's in it For You? Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $44,800 - $83,200. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.