Systems Administration Manager 1 - Client Services - FT - Day

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America's Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County's only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

The System Administration Manager is responsible for leading and managing the end user computing environment, virtual desktop infrastructure (VDI), and related system administration functions within the organization. This role involves ensuring the efficient operation, security, and support of all end user devices, virtual desktops, and backend systems. The manager will oversee a team of IT professionals, providing guidance, support, and development opportunities. Key responsibilities include managing the deployment and maintenance of end user devices, application packaging, ensuring the stability and performance of the VDI environment, and overseeing system administration tasks such as server management, network configuration, and security compliance. The manager will also collaborate with other departments to align IT services with business needs, develop and implement IT policies and procedures, and drive continuous improvement initiatives to enhance the overall IT service delivery. This position requires strong technical expertise, excellent leadership skills, and a commitment to providing high-quality IT support to end users.

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Working knowledge of wireless network configurations and limitations related to a clinical environment
• Thorough understanding of infrastructure management such as (Azure) Active Directory, SCCM/Endpoint Manager, MDM (Airwatch, Intune) Group Policies, Hypervisor platforms, remote application deployment, and incident management.
• Strong interpersonal communication skills to effectively interface with internal and/or external customers
• Prior experience supporting clinical end users in a rapidly changing environment.
• Previous supervisory work experience
• Must demonstrate excellent customer service skills appropriate to the job.
• Must carry a pager/phone and provide on-call support for IT related issues
• Knowledge of system architecture and file structures for development, maintenance, and enhancement tasks for system maintenance.
• Knowledge of operating system internals, file systems, functions of hardware components, and how hardware and software components work together to form a computer system
• Extensive understanding of the full Microsoft 365 Suite
• Extensive understanding of VDI platforms and infrastructure.
• Experience with running projects and maintaining communication with various vendors and stakeholders.
• Excellent written and verbal communication skills in English
• Demonstrated experience working as a project manager / lead.
• Bachelor's degree or equivalent combination of education and professional experience
• Ability to work flexible hours, including nights and weekends
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System
• 5+ years of desktop support experience in a networked business environment

Preferred Qualifications:

• Working knowledge of thin client related technologies
• Working knowledge of application virtualization and user experience/profile abstraction.
• Must be willing to participate in 24 hour on-call rotations
• ITIL Foundation v3 or higher
• Ability to apply logical troubleshooting and analysis techniques for the purpose of problem resolution

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.