Program/Project Support Coordinator I

The University of Missouri School of Medicine Missouri Kidney Program

This role is responsible for managing a designated group of program participants (patients with qualifying kidney disease), dialysis and transplant facilities. Key duties include reviewing, processing, approving and renewing participant applications for financial assistance with transportation, medications and private premium assistance through direct communication with social workers, caseworkers and participants. The position also involves assessing and monitoring the insurance status of each participant, answering phone calls and emails promptly, processing billing documents submitted by facilities for reimbursements and conducting compliance reviews as needed in accordance with University policy and Missouri Kidney Program guidelines.

Additionally, the position requires monitoring MO HealthNet Family Support Division Income Guidelines, the Spend Down Program, Ticket to Work and other programs that may impact Mo Kidney Program. The role will also involve collaborating with the Centralized Drug Program Pharmacy to address pharmacy-related issues, including third-party verifications, patient profiles, medication delivery and eligibility. The position will require the development of expertise in insurance options for Missourians with end-stage kidney disease, balancing patient needs with the program's financial stability.

This role requires excellent communication skills, both written and verbal. Communication will take place via phone, email and in person with healthcare providers, patients, family members, state departments and insurers. Confidentiality of all patient/participant information is essential. The position also requires strong problem-solving abilities and the capacity to work effectively within a small, focused team environment.

This role will provide guidance, education and training to both new and experienced social workers on all program requirements, including Medicare and MO HealthNet. This will involve preparing and delivering webinars, written materials and presentations for social worker training/orientation, as well as for participants, providers and stakeholders. The position will also collaborate with the team to plan and execute special events and meetings, including conference exhibitions. Additionally, this role will assist in managing the website and other social media content.

Shift Type: Monday - Friday 7:30 a.m. - 4 p.m.
(Clinical) Office/Administrative Hours: No - Position will not have Office/Admin Hours
Flexibility for Alternative Schedules: No

A Bachelor's degree or an equivalent combination of education and experience and 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Education: Bachelor's in Social Work, Public Health
Credentials: Must obtain Missouri State Health Insurance Program (MO SHIP) certification within 1 year of hire date.
Years of Experience: 2 years working knowledge of Medicaid and Medicare. Experience working with providers, patients, insurance and resources for individuals with Medicare and Medicaid.
Niche Professional Interests: Non-profit, community health
Additional Training: On-site training
Leadership Approach: Ability to work independently, self-motivated.

Hiring Range: $18.50-$25.85
Grade: GGS-008
University Title: PROGRAM/PROJECT SUPPORT COORDINATOR I
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the online application, please provide a resume and cover letter.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.