Commercial DACA Product Manager

Location:

The Commercial DACA/Blocked Accounts Product Manager is primarily responsible for all aspects of the DACA product experience, including product planning and discovery, product profitability, CX development, strategic direction, risk management and product operation. The Product Manager also provides guidance related to asset based lending (ABL) account & product structures. As a key contributor on the team, this individual will also work with other Product and Pricing Managers to drive forward initiatives and accelerate progress towards Key's strategic initiatives by demonstrating product expertise, thought leadership, market support, client experience and partnering.

ESSENTIAL JOB FUNCTIONS

• The Commercial DACA Product Manager will be responsible for all facets of KeyBank's Commercial Deposit Account Control Agreement program, which includes solution consulting, onboarding, agreement language, billing, servicing and risk reviews.
• Continue to Enhance the overall overall onboarding and account servicing experience.
• Take a leadership role in the evolution of KeyBank's Commercial Liquidity positioning
• Manage legal vendor relationship, ensuring Key remains in compliance with and supports new regulatory requirements and also evolving business needs and client requirements.
• Support Ad-hoc research and resolution of daily issues, data requests, reporting requirements, finding remediation as well as regulatory requests.
• Partner with internal technology, 3rd party vendors, and other strategic partners to develop new client solutions.
• Deliver training internally and externally to convey an understanding of the products, their usage and functionality.
• Support the sales force in selling the products and articulating the benefits to clients.
• May serve as a Project Manager on product-related initiatives across various channels. Lead cross functional teams to ensure timely delivery of product management projects.
• Enhance systematic reconciliation, better data for better control and efficiency.
• Keep abreast of industry trends, regulatory changes and buying behavior patterns.

REQUIRED QUALIFICATIONS

• Bachelor's degree required in Business (Accounting, Finance, Economics) ; MBA preferred.
• 3-5 years of operations, client resolution and or complaint management
• Strong analytical skills. Excellent problem solving and quantitative skills.
• A drive to create, dig into, and use data and insights to identify opportunities to improve speed, quality, efficiency, and customer experience
• Proficient in Excel; VLOOKUP's, Pivot Tables, and ability to summarize large data sets into tables and digested, etc.
• Strong internal and external communication skills.
• Must be able to create and conduct executive level presentations, present at industry venues, and interface with clients.
• Ability to work with all levels of Third Party provider stakeholders and contacts
• Dedicated to meeting the expectations of clients.
• Ability to identify inefficient processes, recommend solutions, and manage implementation.
• An ability to champion change, influence others, and foster teamwork.
• Proficiency with PCs and standard Microsoft Office software.

PREFERRED QUALIFICATIONS

• Experience with Deposit Account Control Agreements/ Blocked Accounts .
• 5 years Product Management, Product Development, Client Service, Operations or Technology role, with understanding of Commercial Banking deposit products experience,
• Project Management experience, with ability to manage issues/programs and conduct detailed analysis of varying complexity, solve problems and drive business goals
• Ability to manage issues/programs and conduct detailed analysis of varying complexity, solve problems and drive business goals
• Proven track record of identifying product gaps and representing client and business requirements to assist in prioritizing product development
• Must have experience of analyzing complex information from variety of sources
• Understanding product P/L performance and impacts, to make strategic recommendations and decisions
• Proven ability to partner with internal and external stakeholders, including vendors, as well as maintain an entrepreneurial mindset. Ability to identify business opportunities, develop a strategic plan to capitalize on those opportunities, and tactically implement the plan.
• Must be able to create and conduct internal and external stakeholder presentations, and clients as appropriate.
• Strong analytical skills and the ability to forecast. Excellent problem solving and quantitative skills.
• An ability to champion change, influence others, and foster teamwork.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $79,000 to $115,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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