Principal Engineer - Salesforce

The Principal Engineer is responsible for overseeing the design, development, and implementation of Salesforce software solutions within the organization. This role involves leading moderate to complex projects, providing technical guidance, and mentoring junior engineers. The Principal Engineer collaborates with cross-functional teams to ensure that solutions meet business requirements and align with the strategic goals of the organization. Key responsibilities include driving innovation, improving software quality, and fostering a culture of continuous improvement. This position requires a deep understanding of Salesforce engineering principles, strong problem-solving skills, and the ability to effectively communicate with both technical and non-technical stakeholders.

MINIMUM REQUIREMENTS -

* 3+ years experience interfacing and partnering with vendors

* 3+ years experience assisting in strategy/roadmap and planning

* Good proficiency with Microsoft Project or similar project management tool and project management skills

* Strong communication skills and ability to communicate at all levels of the organization (technical and business)

* Strong debugging skills

* 2+ years experience leading/mentoring more junior staff members

* Highly self-motivated, directed, ability to work independently and be results-driven

* 5+ years experience with SharePoint for document management and sharing

* 5+ years experience with IT ticketing software (Quality Center, ServiceNow, JIRA)

* 3+ years experience in agile/waterfall software delivery methodologies

* 3+ years experience using Jira, Bitbucket and Confluence agile toolsets or similar

* 5+ years experience working with small, geographically distributed teams

* 5+ years experience working both independently and in a team oriented, collaborative environment

* 7+ years solid development implementation and support experience in enterprise-level Salesforce.com CRM/Force.com projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success. Intermediate level understanding of the Salesforce.com product suite, including Sales, Service, Integration, Analytics, Community, as well as the Force.com Platform

* 7+ years extensive configuration/declarative design experience with Salesforce.com administration, including territory management, role hierarchy, workflows, approval process, validation rules, process builder, and security controls

* 7+ years development and support experience with customizing the Salesforce.com platform using Apex, Visualforce, SQL, SOSL

* 2+ years development and support experience with customizing the Salesforce.com platform using Aura, Lightning Web Components

* 7+ years experience with Salesforce.com code/data management tools like VSCode, Data Loader, Workbench, GitHub, Bitbucket and Developer Console

* 7+ years implementation/support experience with Salesforce.com AppExchange applications such as Financial Force products (Professional Services Automation and Revenue Recognition & Forecasting)

* 7+ years implementation experience documenting business processes and wireframing system designs using process flow diagram tools, sequence diagrams, etc. as well as making recommendations for future-state improved processes and system designs

* 5+ years development and support experience integrating Salesforce.com with other systems (SAP, Workday, Service Now and cloud/on-prem JIRA), including REST/SOAP API calls and using 3rd party ETL tools, such as MuleSoft. Leverage Salesforce provided integration services such as Platform Events, Outbound Messaging or Change Data Capture

* 7+ years development and support experience with single-org deployments and multi-org consolidations

EDUCATION REQUIREMENTS -

* Bachelor's degree or foreign equivalent in computer science, engineering or related field or equivalent work experience

PRINCIPAL DUTIES AND RESPONSIBILITIES -

* Provide technical leadership to a small group of engineers

* Good understanding of most dependencies, interfaces and services required by assigned components and other related areas of the system

* Ability to effectively prioritize and execute tasks in a fast- paced environment, including estimating and planning own and others work

* Determines optimal and efficient designs for application

* Develops detailed design tech specifications for application

* Leads development application from detailed design specifications

* Configure/develops and unit tests assigned areas following ETS development processes

* Performs code reviews

* Debugs moderately to complex problems in the primary tool required for the role and resolves in a timely manner

* Implements changes to system assuring the changes do not introduce new issues

* Keeps abreast of improvements in software techniques and develop some improvements on own

* Facilitates technology and skills knowledge transfer within the team and beyond

* Ability to influence and negotiate agreement on scope and schedule with business partners

* Lead or perform ongoing production support and end user support in timely manner

* Perform quality assurance on all technical deliverables

* Participate in demand and planning management conversations with assigned business partners around their needs for ETS related services

* Assist in organizing, planning and managing projects and ensuring all related SDLC activities are executed with quality and within schedule

* Work to becomes the resident expert on assigned components

* Leads Interactions with business to develop enterprise solutions

* Ability to be flexible while delivering assignments with understanding that deliverables may change based on business needs

ADDITIONAL CHARACTERISTICS -

* Independently performs assignments to achieve stated objective. Determines and develops approach to solutions

* Receives technical guidance only on unusual or complex problems or issues

* May be responsible for entire projects having moderate to complex scope/impact or portions of projects having considerable scope/impact

* Uses judgment and discretion to determine work priorities, receiving little instruction from others