Technical Support Engineer I

Position: Technical Support Engineer (Hybrid Remote)

The Technical Support Engineer I is responsible for responding to and resolving all organization wide requests for help. Day to day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, voice and CCTV networks, escalating issues accordingly, and maintaining communication with customers and technical teams. Provide site and application documentation and successfully complete special projects as assigned by managers.

Location: New York, NY 10020

Minimum Qualifications:

• Bachelor of Science in Business Administration, MIS, or equivalent discipline with 3 years' experience with Microsoft Windows desktop, server level 1 support, voice and CCTV systems, or satisfactory combination of education and experience.
• Exceptional customer service and phone etiquette skills, excellent verbal and written communication skills. Team player. Detail oriented and strong problem-solving capabilities with the ability to work on multiple, concurrent tasks and adapt to shifting priorities. Take initiative, and response to time-sensitive situations are essential, along with discretion and good sense in dealing with clients.
• REQUIRED CERTIFICATION: Comp TIA - A+, and Network+.

Technical Support Engineer Principal Responsibilities:

1. Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
2. Use Remote Monitoring tools and call tracking to log and route tickets in a high-call volume environment (e.g. Kaseya).
3. Responding to and resolving desktop, server, and network issues. Recognizing and escalating more difficult problems to Tier 2 support.
4. Supporting Microsoft Windows and Apple MAC environments, including the windows stack, Active Directory, and hosted e-mail systems. Imaging and Deploying Desktops and Laptops for end users.
5. Managing and Monitoring Active Directory, DNS, DHCP, Windows Shares, Antivirus and backup servers.
6. Creating and maintaining client-related documentation.
7. Actively participating as a strategic member of the technology team, including participating in team meetings, and providing technical support for our managed service clients.
8. Patch Management of Servers and Workstations in Domain.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.