Collections Service Representative, Part Time

City of New Haven
$21.50 per hour, 19 hours per week
United States, Connecticut, New Haven
165 Church Street (Show on map)
Mar 28, 2025
PRIMARY FUNCTIONS This is fiscal/clerical work in the collection of property taxes, and other fees for Accounts Receivable. Work involves computer interaction to City's mainframe tax collection system, interaction with taxpayers concerning payments, receiving cash, interpreting State Statues as they relate to the collection of related fees and performing related duties. Work is performed under the supervision of the Division Supervisor and is evaluated on the basis of accuracy and compliance with established policy, rules and regulations. This is a highly visible job in public-facing offices; individual must be able to perform duties under sometimes-stressful conditions. Vacancies for this part time position are in the Accounts Receivable office and the Tax Collector's office at 165 Church Street. TYPICAL DUTIES AND RESPONSIBILITIES Front line representative working directly with patrons answering inquiries, analyzing data, preparing invoices and explaining payment status to patrons. Computer interaction with City's Tax Collection system and/or Parking Tag system. Counts, balances and reports cash collected, counts and bands monies received. Operates cash register, scanning equipment, adding machines and printers. Assignments in Tax Collection post tax payments on City's tax collection system. Files, records and reports, prepares related reports on PC equipment using Excel and Microsoft Word. Assists in preparation of delinquent notices. Performs other related office functions and clerical work. EDUCATION, QUALIFICATIONS & EXPERIENCE Graduation from high school, preferably supplemented by courses in accounting or bookkeeping; and at least one year experience as a teller, cashier, collector or customer service representative handling large sums of money; or any equivalent combination of training and experience which provides the following knowledge, abilities and skills: KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES Knowledge of principles and practices of cashiering, customer service and business mathematics. Knowledge of computerized business or financial systems. Knowledge of Microsoft Excel and Word. Knowledge of office procedures, methods and equipment with particular reference to the receiving and accounting for the receipt of cash. Knowledge and understanding of proper customer service techniques. Some knowledge of collection procedures. Ability to receive cash and make change with accuracy and speed. Ability to make accurate arithmetic computations. Ability to interpret tax data from mainframe tax system. Ability to interpret data from City's parking tag system. SALARY, BARGAINING UNIT & TERMS OF EMPLOYMENT This is a General Fund, "Non Tested" position. This part time position will not be more than 19 hours per week, and is included in the collective bargaining agreement with Local 884. As such, employees in the is position are eligible to be paid five hours at their hourly rate for the following holidays: New Year's Day, Good Friday, Independence Day, Thanksgiving, and Christmas. Individuals who fill this part time position are able to pay prorated union dues each month at the same rate as other part time Local 884 employees. This position is not eligible for medical benefits or vacation pay. Any period of part time employment will not be construed in any way to mean probationary employment. Persons may not be employed in two concurrent full and/or part time positions with the City and/or the Board of Education at the same time. Employment is contingent upon the successful completion of: (1) a pre-employment background check,and (2) a pre-employment drug screening in accordance with the City's Drug Free Workplace Policy. Instructions and information on this pre-employment process are included in Conditional Offer of Employment. Pursuant to the Federal Drug Free Workplace Act of 1988, The City of New Haven has a adopted a Drug Free Workplace Policy. The City of New Haven requires a pre-employment drug test, which includes screening for marijuana. Selection Plan Applications will be reviewed by the Department of Human Resources. Applicants must demonstrate that they meet the minimum requirements as listed within the job description; failure to do so may result in disqualification. It is critical that you complete the application thoroughly, as the information you provide will be used to ascertain if you are eligible to move forward in the selection process. Your application and resume should indicate that you meet the minimum requirements as listed. This information may be used to determine the eligibility list. Submissions may be evaluated prior to a posted closing date, and a hiring decision may be made prior to the removal of the job posting. Information regarding the employment and selection process can be found HERE. Please note that the only method of communication with applicants for this position will be by email. You must provide a valid, working email address and you will need to monitor your email, including spam/junk folders, for correspondence from the New Haven Human Resources Department. We reserve the right to extend an application deadline or close a job posting early to ensure we can attract and identify the best candidate(s) for a position. Conclusion To apply for this opportunity: Complete your User Registration. You are encouraged to save your Applicant Profile for future use. You MUST* click on the job posting you are interested in, and click Apply or Apply Online from within that posting. MAKE SURE the job you are applying for is named at the top of the page as you review your application! Review or modify your application for that position Click "Ready to Send App" or the "Send" tab; read page and click the attestation Click "Send to City of New Haven" You will be redirected to "CONFIRMATION OF EMPLOYMENT APPLICATION SUBMISSION" You will also receive an email and text, if a number was provided, confirming your submission If you do not receive this confirmation in the next 24 hours, your application has not been submitted - please contact us at NHJobs@newhavenct.gov Please Note, your Profile is NOT an application for an open position. After you create your Applicant Profile, you must still click on a Job Title and complete the application as instructed for each position.