Fleet Technical Advisor - PA/OH/MD

The Fleet Service and Parts Technical Advisor acts as a direct liaison between Stellantis and our dealerships. The Technical Advisor's responsibility is to provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers. The Technical Advisor will motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction. They will assist with resolutions on current unresolved issues in support of dealer's efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty.

Job responsibilities include but not limited to:

• Provide phone and in-dealership technical assistance
• Troubleshoot and solve final repair attempt situations
• Represent Stellantis as subject matter expert with fleet customers; provide CAIR updates needed for each involvement.
• Manage dealership technical training requirements
• Provide support for Quality / engineering - providing on ground request support
• Recall and Required Service Updates (RSU) follow-up and reduction
• Identify and communicate details of emerging issues or conditions with no repair solution.
• Act as a quality feedback liaison and early issue identification
• Provide dealership consultation on the following: repair service agreements and facilities inspections
• Tools / equipment facility needs
• Customer experience and improved fixed first visit
• Repair shop process improvements and proactive business planning with a focus on the customer
• Support fleet vehicles that include upfits or specialty equipment

Candidate must reside in PA/OH/MD

Basic Qualifications:

• Associates degree in business, Automotive Technology, Engineering, or related field
• 5 + years' experience in technical assistance or in automotive technical service (automotive car repair, certified automotive technician)
• Excel in building positive working relationships, customer satisfaction and issue resolution
• Self-motivated with demonstrated ability to achieve goals under minimal supervision
• Willing to relocate
• Required to travel domestically (61-80%) within district territory, overnights as required (>25%)
• Excellent communication skills to all levels of internal and external

Preferred Qualifications:

• Dealership Experience
• ASE Certifications
• Body Shop experience
• Field/Business Center or customer care experience helpful
• Proven experience negotiating positive outcomes in formal settings and/or difficult situations