Sr. Business Integration Analyst

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees.

GEHA has one mission: To empower federal workers to be healthy and well.

Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.

Key Responsibilities

• Stakeholder Collaboration:
  • Engage with internal and external stakeholders to gather and clarify business requirements.
  • Functions as liaison between business units, technology teams and support teams to ensure technical compatibility and user satisfaction.
• Requirements Documentation:
  • Create comprehensive documentation, including process flow maps, features, and user stories, adhering to department standards.
  • Document current and future state processes, including examples of expected outputs.
• Agile Leadership: Lead agile ceremonies such as refinement, planning, and daily stand-ups to ensure effective team collaboration and project progress.
• Project Leadership & Coordination:
  • Act as the primary or sole business analyst on large enterprise projects.
  • Serve as the primary contact with project managers to provide updates and coordinate efforts, ensuring timely deliverables and managing scope creep.
• Team Leadership: Demonstrate the ability to lead others in various settings, frequently coordinating with cross-functional teams on projects.
• Impact Awareness: Maintain awareness of department-wide efforts to anticipate downstream impacts.
• Conflict Resolution: Maintain a neutral viewpoint while understanding when to interject SME-level knowledge.
• Subject Matter Expertise: Serve as the subject matter expert for applications, providing direction to end users on available functionality and capabilities.
• Industry Knowledge: Demonstrate understanding of the technology industry and enterprise application integration and API solutions. Maintain sufficient knowledge of team issues and initiatives to provide updates to management as needed.

Requirements

• Requires a Bachelor's degree in Computer Science, Information Systems, or Business Administration, Healthcare Administration or related field
• 3 to 5 years of relevant technical or business work experience with demonstrated experience within healthcare industry or API / Enterprise Integrations
• Additional years of qualifying work experience may be considered in lieu of formal education
• Must have background and experience with Business Analysis toolkit including an understanding of systems development lifecycles, architecture and frameworks, problem solving and root cause analysis methods, Use cases, data and process modeling skills and document business process models

Technical Toolbox:

• Knowledge of ITIL and ITSM processes and tools (i.e. ServiceNow, ADO boards)
• Proficient in MS Office tools, (e.g. Excel, Visio, PowerPoint)
• Familiarity with common cloud solutions including: storage accounts, containers, serverless functions, service bus, messaging queues

Preferred Experience:

Miro, Jama, Splunk, Postman, Microsoft Azure

Work-at-home requirements

• Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
• A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
• Latency (ping) response time lower than 80 ms
• Hotspots, satellite and wireless internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

How we value you

• Competitive pay/salary ranges
• Incentive plan
• Health/Vision/Dental benefits effective day one
• 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
• Robust employee well-being program
• Paid Time Off
• Personal Community Enrichment Time
• Company-provided Basic Life and AD&D
• Company-provided Short-Term & Long-Term Disability
• Tuition Assistance Program

Please note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.

GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.