Senior Regional Support Technician
 Georgia Pacific | |
life insurance, parental leave
| |
 United States, Georgia, Atlanta | |
| 133 Peachtree Street Northeast (Show on map) | |
 Mar 28, 2025 | |
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Your Job
Georgia - Pacific is excited to announce an excellent opportunity for a seasoned Senior Regional Support Technician to provide advanced technical support across 100+ manufacturing facilities throughout North America. This senior-level position plays a crucial role within the Georgia-Pacific Manufacturing IT Plant organization and supports our robust portfolio of Building Products, Corrugated, and Wood & Fiber facilities. GP stands as one of the world's leading manufacturers in these sectors, offering dynamic career advancement opportunities. What You Will Do * Lead and support the deployment and maintenance of sophisticated technologies within business and manufacturing process environments. This includes, but is not limited to: * Virtual Windows/Linux Servers and associated storage solutions. * Advanced networking infrastructure (both wired and wireless). * Comprehensive firewall management and security protocols. * High-end end-user computing solutions. * Cutting-edge cybersecurity measures. * Operations Technology (OT) and Process Control Network management. * Asset health monitoring and optimization. * Act as the primary technical authority for infrastructure-related requests and issues within your region/division, demonstrating leadership in identifying, analyzing, and resolving technical challenges. Spearhead initiatives and execute tasks aligned with strategic plans and objectives. * Foster strong relationships with sites in your assigned region through regular visits and consistent communication, providing expert guidance and support. * Ensure rigorous adherence to cybersecurity standards across all site assets, employing industry-leading practices for anti-virus implementation, patch management, and additional security measures as needed. * Participate actively in a 24/7 on-call support rotation, providing expert-level resolutions and maintaining high availability for critical support. * Collaborate with systems, network, and database administrators, as well as technology and business partners, to guide the execution of complex application and system design specifications. Ensure seamless integration across diverse platforms and technologies, while leading project tasks to achieve timely and successful completion of objectives. * Maintain proactive and clear communication with site stakeholders, ensuring alignment on IT activities, issues, timelines, and ongoing support efforts. Build collaborative partnerships with local operational and capability teams to drive value-driven outcomes. * Work both independently and as part of a high-performing team, setting strategic goals, achieving milestones, and driving improvements with minimal supervision. * Travel approximately 50-75% to manufacturing sites, providing expert-level technical support and ensuring consistent delivery of IT services. Who You Are (Basic Qualifications) * 5-7 years of experience in IT infrastructure, system administration, network support, or related IT/OT roles. * Comprehensive knowledge and hands-on experience managing a diverse and complex technology stack (e.g., VMware, Windows desktop and server environments, advanced network technologies, active directory, group policies, domain controllers). * In-depth understanding of networking concepts, including advanced TCP/IP, DNS, DHCP, and network security practices. * Expert troubleshooting skills with the ability to rapidly diagnose issues, deploy solutions, and document activities accurately. * Proficient use of ServiceNow or similar platforms for incident management and problem resolution. * Demonstrated leadership qualities, excellent communication skills, and a commitment to fostering collaborative team environments. * Physical ability to meet the demands of manufacturing mill environments, including lifting 35 pounds and climbing stairs. What Will Put You Ahead * Experience with Operational Technology (OT) in a manufacturing setting * Advanced industry certifications such as Cisco (CCNP, CCIE), CompTIA Network+, or Microsoft (MCSE). * Extensive experience supporting manufacturing networks, industrial control systems, PLCs, and HMIs. * Proven track record in translating customer requirements into effective solutions with tangible results. * Experience with Automated Guided Vehicles (AGV) and advanced industrial automation solutions. * Strong security and cybersecurity expertise, with a focus on proactive threat management. * Proficiency in scripting with tools like PowerShell and expertise in advanced Windows troubleshooting tools such as SysInternals. This senior role represents a dynamic opportunity to leverage your expertise and leadership skills in a fast-paced and highly rewarding environment. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. (For Illinois E-Verify information click [4] here, [5] aqui, or [6] tu). #LI-BMW References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf 4. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_English.pdf 5. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Spanish.pdf 6. https://labor.illinois.gov/content/dam/soi/en/web/idol/employers/posters/e-verify/Right%20to%20Privacy%20in%20the%20Workplace_Polish.pdf | |