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Customer Care Representative I
 Spectraforce Technologies | |
 United States, Kansas, Lenexa | |
 Mar 28, 2025 | |
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Title: Customer Service I Duration: 3 months Location: Lenexa KS 66219 Timings:First shift, Monday - Friday 7:00 am - 3:30 pm central time Summary
Duties and Responsibilities * Supports assigned client group(s) performing routine complexity health related customer excellence activities. * Typically makes routine outbound, health related customer calls following set scripts, procedures. * Maintains complete customer/patient confidentiality for all health, personal and other customer information. * Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information. * Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. * Supports all client group(s) based on business needs. Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills) Required Work Experience: * 1-year related customer service excellence experience. Preferred Work Experience: * Health care and laboratory related experience. * Experience delivering customer service excellence and achieving productivity/accuracy/quality standards. Physical and Mental Requirements: * Consistent exceptional customer service, accuracy and quality focus required. Skills: * Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and | |