Senior Director, Global Accounts (Life Sciences & Healthcare)

You will be responsible for leading a team of Account Managers and Directors responsible for growing our largest U.S headquartered Customer relationships within LS&H. Clarivate believes, to be successful, we must align ourselves to best serve the needs of the Customer and, as such, this team would be responsible for selling across our portfolio of SaaS products and consulting services targeted at R&D, Portfolio Strategy and Commercialization personas. A strong renewal base is accompanied by an expectation to upsell and cross-sell new services and solutions. You will be required to leverage strong facilitation and communication skills as well as collaboration with Customer Success, Solution Specialists and Product Management teams to serve these Global Customer relationships.

About You - experience, education, skills, and accomplishments

• Minimum of 5 years Sales Leadership experience
• Minimum 10 years of relevant experience selling into Global Customers in the Pharmaceutical industry
• Experience of selling $multi-million deals, including complex data and business intelligence solutions
• Proven track record of developing skills and behaviors of experienced Account Managers

What will you be doing in this role?

• Strategic Planning: Create the vision, plan and GTM strategy to achieve sustainable long-term growth in the segment. Motivate and lead the Team to deliver on this plan
• Performance: Meet assigned New Business, Retention & Total Business Team targets and other Performance KPIs
  • Deliver results through the Team of Account Managers
  • Manage performance to improve productivity
• Predictability: Collate and pressure test Forecasts to the business, managing expectations clearly and validating through data to deliver accuracy
• Talent Management: Recruit, onboard and up-skill talent
• Customer Relationships: Maintain strong Customer networks, meeting frequently with key Decision Makers and Influencers
• Learning & Development: Coach the Team to:
  • Develop a high level of customer intelligence and knowledge
  • Identify key business questions and use cases for core personas
  • Operate and influence within a matrix operating model
• Renewal Management: Partner with Customer Success, Product and Marketing teams to optimize the Retention journey with Clarivate
• Partnership: Collaborate with Consulting Partners and subject matter experts to identify new growth opportunities

Competencies for this role:

• Thinks big; can see beyond the present and is not constrained by the status quo
• Customer obsessed
• Passionate about winning and focused on consistent high performance
• Confident self-starter with a proven track record of successful business development and large-scale deal making.
• High Emotional Intelligence and interpersonal skills. Active listener
• Clear thinker with proven ability to synthesize complex issues into simple messages
• Operates with a "growth mindset" and is able to spot and develop this in others
• Strong & Predictable cadence for Forecasting Monthly & Quarterly performance
• Proactive; makes things happen and inspire others to act
• Excellent presentation, verbal and written communications skills
• Ability to manage time effectively, diligent in preparation and follow through on key initiatives and ideas

About the Team

The LS&H Major Customer team prides itself on its customer focus, teamwork and execution. The diversity of experience and ideas creates an environment that stretches those within the group to learn, develop and raise the bar. We are accountable for our own contributions to the team's success yet also rely on, and trust, others around us to perform.

Hours of Work

This is a full-time position, primarily working core business hours in your time zone (EST, CST), with flexibility to adjust to various global time zones as needed.

Compensation- US Only

The expected base salary for this position is $220,000 - 260,000 USD per year plus annual on-target commission plan ($147,000 - $175,000 additional). This role is also eligible for Clarivate's equity plan. Individual pay is based upon experience, education, skill and ability,expertise,and relevant factors.In addition to a competitiveremunerationpackage, you will be eligible toparticipatein a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and more.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.