Client Relationship Manager - Strategic Accounts

Planmeca USA Inc.
sick time, short term disability, long term disability, 401(k), remote work
United States, North Carolina, Charlotte
11727 Fruehauf Drive (Show on map)
Mar 28, 2025
CLASS TITLE: Client Relationship Manager - Strategic Accounts LOCATION: Hybrid (North Carolina) *Who We Are:* Planmeca is one of the largest privately-held dental equipment companies in the industry. Our technology-driven product line includes digital, dental imaging (x-ray) equipment, dental CAD/CAM systems, dental units, and cabinetry. We provide imaging and software solutions for all dental specialties and partner with dental schools, government, universities, and dental service organizations. In the U.S., our products are available through authorized dealers and distribution partnerships. *What We Offer:* We offer a professional work environment, training, growth, and advancement. Competitive compensation and a benefits package including a medical, dental, and vision plan, voluntary benefits including life, short-term and long-term disability, 401(k) savings plan with company match, holiday pay. Benefits: Flexible Spending Accounts (Medical and Dependent Care) Health Savings Account Voluntary Life, Accidental, and Critical Illness for Employee, Employee + Spouse, and Child(ren) Voluntary Pets Insurance and Discounts 401k Matching Contributions Vacation time eligible annually between 10-20 days depending on tenure with company (prorated at date of hire) Sick time eligible annually Holiday Pay Volunteer Program for time off Medical - PPO plans available - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Dental - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Vision - Employee, Employee + Spouse, Employee + Child(ren), and Employee + Family plans Company paid Short Term Disability, Long Term Disability, and Basic Life/AD&D up to 1.5 times base salary Come Join our Planmeca USA Team! As the Client Relationship Manager you will develop and maintain strong relationships with key accounts, including DSO's. You will also manage and support the implementation process for Strategic Accounts. This role ensures a seamless customer experience by providing pre and post-sale support, managing installations and training, enhance customer engagement, and drive business growth. ESSENTIAL DUTIES: Manage post-sale support, ensuring a smooth transition from sales to implementation. Oversee project management for initial installations and training, coordinating cross functional teams for seamless execution. Serve as the primary point of contact for distribution project management teams, ensuring smooth coordination and execution. Track and document opportunity management in CRM to enable real-time sales forecasting and performance tracking. Become proficient in, and identify technical issues related to both software and hardware Work with Director of Strategic Accounts and VP of Sales to develop and implement a DSO pre- and post-sale strategy Coordinate the dispatch of current staff as needed to support the installed base to ensure the highest level of support. Work cross-functionally with same to develop and improve processes IT ASEs Clinical Specialists Tech Support Identify efficiencies within existing DSO accounts to assist practices in becoming more profitable; cross-sell/up-sell Planmeca products Build and maintain relationships with channel partners for scheduling, implementation, and training Enhance dealer engagement and collaboration with dealer sales teams focused on the DSO segment. When needed, represent the company at key industry events. Meets company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures Adheres to company policies, procedures and directives regarding standards of workplace behavior in completing job duties and assignments Performs other duties as assigned MINIMUM QUALIFICATIONS: Training and Experience Bachelor's degree in marketing, business, communication or related field Seven years of progressive experience in a sales or product marketing role within the dental industry Experience with Dental Special Market sales, preferred Knowledge, Abilities and Skills Extensive knowledge of dental products and equipment, as well as the dental distribution network Proven experience in client relationship management, strategic account management, or sales development, preferably in the dental or medical device industry. Ability to learn and become proficient in software and hardware solutions, with the capability to identify and troubleshoot technical issues. Strong organization and interpersonal skills Robust communication and presentation skills Self-driven, energetic, result oriented leader that thrives in a dynamic environment PHYSICAL REQUIREMENTS: Must have the ability to sit, stand, walk, stoop and reach, and to manipulate computer, writing, or other instruments to carry out responsibilities of the position. WORKING CONDITIONS: The work environment of the position is in a professional office environment (office / remote work from home) with uses of standard office equipment such as computer, phone, and copiers. Travel for meetings, conferences and events out of state may require overnight, weekend and international travel. www.planmecausa.com EEO/ADA/Vet/Disabled