Software Engineer- AWS Connect
Direct Hire
Addison, TX (Hybrid)
Responsibilities:
* Architect and develop AWS Connect-based contact center solutions, ensuring scalability, security, and reliability.
* Integrate AWS Connect with Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and other AWS services.
* Develop custom contact flows, real-time analytics, and AI-driven automation to enhance customer experience.
* Lead a team of software engineers, providing technical guidance, mentorship, and code reviews.
* Collaborate with business stakeholders, product managers, and UX teams to align technology with business needs.
* Foster an Agile development environment, ensuring efficient sprint planning, execution, and continuous improvement.
* Build and maintain integrations with CRM systems, third-party APIs, and enterprise applications.
* Automate deployments and infrastructure provisioning using Terraform
* Ensure seamless integration with AI/ML services for chatbots, speech analytics, and sentiment analysis.
* Optimize AWS Connect performance through monitoring, logging, and real-time insights.
* Maintain the operational integrity of AWS Connect solutions, directly impacting customer satisfaction and service delivery by ensuring that technical issues are resolved promptly.
* Implement security best practices and ensure compliance with PCI-DSS, GDPR, and industry regulations.
* Conduct risk assessments and incident response planning to ensure high system availability.
Qualifications:
* Education Level: Bachelor's Degree ; Major: Computer Science or Computer Engineering
* AWS Certification Preferred
* 8+ years of experience in software engineering, with a strong focus on cloud-based development.
* 3+ years of experience working with AWS services, particularly AWS Connect.
* Strong grasp of creating, troubleshooting and updating users/groups/roles/polices in AWS IAM, in regard to connectivity between AWS resources.
* Strong expertise in Python, Node.js, . and/or C#, or Java for backend development.
* Experience with VoIP, SIP, WebRTC, and contact center technologies is a plus.
* Hands-on experience with CI/CD pipelines.
* Strong troubleshooting skills in AWS Connect are critical for ensuring seamless communication solutions that enhance customer service operations, directly impacting the ability to deliver high-quality healthcare services efficiently.
* Implementation of effective code review practices enhances code quality, reduces bugs, and fosters a culture of continuous improvement within the engineering team, aligning with the commitment to delivering high-quality software solutions.
Estimated Min Rate: $115000.00
Estimated Max Rate: $125000.00
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
YOH Services LLC
Mar 27, 2025