Billing Lead

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Essential Duties & Responsibilities:

* Ensure prompt and accurate billing and provisioning of customer accounts
* Review customer contracts for completeness and accuracy in accordance with our billing policies and collaborate with the Account Managers when amendments are required
* Build, maintain, and produce reports as necessary to support business objectives
* Maintain and update the Billing Team Dashboard in Salesforce to ensure data accuracy of reports
* Assist the revenue management team with preparation of reports and analysis
* Field customer and interdepartmental inquiries relating to invoices, payments, account updates, vendor forms, service hours and contractual obligations
* Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, Deal Desk and Customer Success teams
* Document and manage escalations from customers and interdepartmentally among other teams
* Collaborate with Service Operations teams to manage billing for service projects
* Generate and manage process documentation along with updating the team Sharepoint page
* Assist the Billing Team with questions, required training and concerns
* Prepare, review and manage monthly invoicing along with financial progress reports to ensure compliance with deliverable deadlines
* Regularly evaluate and integrate internal processes for the Billing Team
* Facilitate calls with customers to verbally confirm ACH banking details
* Manage updating Avalara with tax documents for customer tax exemption status
* Compile consolidated invoicing for a select group of customers
* Locate supporting documentation for audit purposes
* Assist Senior Financial Analyst in reconciling invoicing at month-end for any missed billing

Education and Experience:

• Bachelor's degree in Accounting, Finance, Business, or a related field preferred
• 3-5 years of experience in Accounts Receivable
• Previous leadership experience
• Salesforce Billing and Netsuite experience preferred