IT Administrator III

Role Specific Responsibilities:

• Technical Support and Troubleshooting
  
  • Serve as the primary escalation point for complex technical issues, providing advanced support for hardware, software, and network-related challenges.
  • Diagnose and resolve incidents involving PCs, mobile devices, printers, operating systems (Windows, iOS, Android), and enterprise applications.
  • Ensure timely and efficient resolution of service desk tickets, prioritizing critical business needs.
  
  
• Team Leadership and Mentorship
  
  • Mentor junior helpdesk technicians, providing guidance on troubleshooting techniques, technical skills, and customer service best practices.
  • Act as a role model for delivering excellent IT support and fostering a collaborative team environment.
  
  
• Process Improvement and Documentation
  
  • Contribute to the development and enhancement of IT support procedures, ensuring alignment with industry best practices and organizational goals.
  • Maintain detailed and accurate documentation for troubleshooting guides, knowledge base articles, and IT support processes.
  
  
• Cloud System Administration
  
  • Manage critical cloud applications and systems for the organization (Azure Intune, RMM tools)
  • Develop and deploy PowerShell scripts to automate admin tasks.
  
  
• Hardware and Software Management
  
  • Assist in the setup, configuration, and deployment of IT equipment, including computers, peripherals, and mobile devices.
  • Perform maintenance, updates, and patches to ensure the reliability and security of IT assets.
  • Support software installations, upgrades, and licensing compliance.
  
  
• System Monitoring and Security
  
  • Monitor IT systems for performance issues and proactively address potential problems before they impact users.
  • Assist in implementing and maintaining IT security measures, such as access controls, endpoint protection, and password policies.
  
  
• Customer Service and Communication
  
  • Provide exceptional customer service, ensuring end-user satisfaction through clear communication and timely resolution of issues.
  • Effectively communicate technical solutions to both technical and non-technical audiences.
  
  
• Cross-Functional Collaboration
  
  • Work closely with other IT teams, such as network administrators and cybersecurity professionals, to resolve complex issues and implement IT projects.
  • Support companywide initiatives, such as system upgrades and office relocations, ensuring minimal disruption to end users
  
  

Compliance:

• Complies with company Health, Safety and Environmental policies, procedures, and arrangements
• Reports all Health, Safety and Environmental accidents, incidents and near misses promptly
• Acts in a safe and responsible manner at all times

Problem Solving and Innovation:

• Active participation in continuous improvement activities
• Participates in problem-solving
• Takes responsibility and ownership for own learning and development in the spirit of continuous improvement of both self and the business
• Assists in the training, mentoring, and assessment of other team members
• Exercises autonomy and judgement subject to overall direction or guidance

Education and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience.
• Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are highly desirable.

Experience:

• 5+ years of experience in IT support, with a focus on helpdesk or service desk operations.
• Demonstrated experience troubleshooting hardware, software, and network issues in a professional environment.
• Previous experience in a manufacturing or industrial setting is a plus.

Knowledge, Skills, and Abilities:

• Experience with Analytic tools such as Power BI
• SAP experience a plus
• Chemical industry experience a plus
• Experience with the following a plus: MS Windows Server 2008/2012/2016/2019 and Workstation 8.1/10, MS Office 2016/365, MS Exchange 2010/2013/2016/2019, MS SharePoint, MS Project, MS Visio, VPN (Cisco Secure Client), Citrix
• Entry-level technical knowledge, with a specific ability to apply knowledge to business process solutions.
• Broad-based technical knowledge of end-user IT technology is preferred.
• Experience with large Full Life Cycle (FLC) project implementations, with hands-on delivery
• Experience with all aspects of the system implementation process of system design, configuration, customization, integration, testing and support including, but not limited to, gathering requirements, designing the future state solution, the development objects related to their process scope, as well as supporting testing and post implementation support.
• Extensive experience applying Service Oriented Architecture (SOA) concepts including REST-ful
• Excellent interpersonal, verbal and written skills and the ability to interact with all levels of stakeholders, support personnel, and clients
• Strong documentation, analytical and problem-solving skills
• Self-motivated and ability to work within a fast-paced environment
• Embodies the core values of Aurorium:
• credible:keeps their word and honors their commitments, acts with integrity, and holds themselves accountable to their decisions and actions
• outcome-oriented:adheres to an unparalleled standard of excellence in everything they do, to deliver results with real impact
• driven:passionate about delivering authentic, world-class experiences that engage customers and inspire greatness
• empowered accountability:empowered to achieve common goals and accountable for delivering performances and results that exceed standard.

If you have the energy, drive, and passion for joining the Aurorium team, we would love to hear from you. Apply today!

Aurorium offers competitive total compensation packages, including benefits such as medical, dental, vision, life, 401(k), disability insurance, flexible spending accounts, health savings accounts, paid time off, and paid holidays.

Aurorium is a global Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of and will not be discriminated against based on gender, sexual orientation, gender identity, race, ethnicity, religion, age, veteran status, disability status, genetic information, or any other protected category.#LI-Onsite