Provider Network Relations Quality Specialist

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• Review, research, and respond to provider network requests submitted through the Provider Information Network System (PINS) ticketing system.
• Act as a liaison for invoice inquiries.
• Follow protocol to aid Credentialing with the annual rostering of Acuity's network providers.
• Professionally interact with all Provider Network departments in support of the medical examination line of business, and the maintenance of relationships with providers.
• Support Business Development by pulling network coverage reports and creating maps of our network based on client locations.
• Ensure ongoing provider network data accuracy through regular reconciliation of the Provider Information Network Systems (PINS)
• Participate in discussions to identify and offer potential solutions to complex issues.
• Prioritize and pivot with ease as directed by management when new tasks are assigned.
• Apply basic knowledge of de-escalation techniques to ensure provider satisfaction.

Work is normally performed in a typical interior/office work environment.

Work involves sitting and standing for prolonged periods of time.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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