Audio Visual Specialist

Pay: $29.87 an hour

Position Summary

Rosalind Franklin University of Medicine and Science (RFUMS) is seeking a full-time Audio Visual Specialist to join our Information Technology Services team.

Under general direction, the Audio Visual Specialist will work as part of a team responsible for supporting and maintaining the university's audio-visual (AV) systems, including classroom technology, videoconferencing, event production, and other AV services. The specialist will collaborate with the AV Lead and report to the IT Help Desk Manager to ensure high-quality AV support for the RFUMS community.

In addition to AV responsibilities, the Audio Visual Specialist will receive cross-training in basic IT troubleshooting to enhance their ability to assist users and improve response efficiency for urgent technical issues.

Our generous benefits package includes medical, dental, and vision plans; paid parental leave; short-term and long-term disability plans; life insurance; flexible spending accounts; and a 403(b) retirement plan which includes a 8% employer contribution after 2 years of service. RFUMS is committed to employee wellbeing and work-life balance. Full-time staff are eligible for 3 weeks of vacation/ paid leave, 15 sick days, and 13 holidays plus two floating holidays.

Who We Are

Rosalind Franklin University of Medicine and Science (RFU) is a graduate health sciences university committed to serving the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving wellness. The university embodies the spirit of inquiry and excellence modeled by its namesake Dr. Rosalind Franklin, whose Photo 51 was crucial to solving the structure of DNA.

The Audio Visual team at Rosalind Franklin University provides critical support for classroom technology, conference rooms, and event spaces, ensuring seamless presentations and lectures. We manage and maintain AV systems, assist with live events, and implement technology upgrades to enhance the learning experience. Working closely with the IT Help Desk and other ITS teams, we collaborate to support faculty, staff, and students with technology solutions that keep the university running efficiently.

Essential Duties & Responsibilities

• Operate and support multimedia and AV systems, including sound and light boards, video conferencing equipment, integrated classroom AV systems (Extron, Crestron, etc.), and portable sound systems.
• Diagnose, troubleshoot, and resolve issues with AV equipment, systems, and other department technology.
• Assist in the setup, operation, and breakdown of AV equipment for events, lectures, and presentations.
• Monitor assigned work queues, manage workload, and document tasks and resolutions in the ticketing system.
• Work collaboratively with the AV Lead and IT Help Desk Manager on projects and daily support tasks.
• Provide technical support and training to faculty, staff, and students on AV system use.
• Maintain inventory and assist with preventive maintenance of AV equipment.
• Basic IT troubleshooting, including common hardware, software, and connectivity issues, to assist users and improve support efficiency.
• Work occasional evenings and weekends as needed for events or special projects.

Conditions of Employment

• Must achieve satisfactory results from a background check

Required Education & Experience

• High school diploma or equivalent.
• At least one year of experience working with AV equipment in a professional setting.

Required Knowledge, Skills, & Abilities

• Proficiency with Microsoft Office products.
• Ability to communicate effectively, both verbally and in writing.
• Strong troubleshooting skills and the ability to work both independently and as part of a team.
• Ability to manage multiple tasks and explain technical concepts to non-technical users.
• Willingness to learn and apply basic IT troubleshooting skills to better assist end users.

Preferred Qualifications

• Bachelor's degree in a related field.
• 3+ years of experience in a similar AV support role.
• Experience working in an academic or higher education environment.

Typical Physical Demands & Working Conditions

• Ability to lift and transport AV equipment and use hand tools and ladders as needed.
• Work will be performed in classrooms, auditoriums, conference rooms, and other university spaces.
• Position may require standing, kneeling, and working at heights during equipment installation and troubleshooting.
• Selected candidate must have the mental and physical capability to perform the essential functions of the position with or without reasonable accommodations.
• This position is represented by the International Alliance of Theatrical Stage Employees (IATSE) Local No. 2 and is subject to the terms and conditions outlined in the Collective Bargaining Agreement (CBA).

EOE, Including Disability / Vets