Customer Service Representative I

Summary of Primary Functions: Satisfies Customer's project requirements in the most effective and advantageous manner.

Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products.

• Provides the customer service department with organization and systems necessary to increase the satisfaction customers derive from their transactions with Tindall.

• Plans, develops, and implements methods and procedures to delight customers, improve operations, and minimize operating costs.

• Establishes and maintains controls on take-off quality, service quality, on time and complete deliveries, and trucking costs.

• Maintains the first or next delivery date, along with the corresponding production schedule, on at least 80% of all booked orders.

• Maintains a log of all customer complaints, documenting fix and reoccurrence prevention action competition.

• Drives down A/R balances by resolving disputes quickly and fairly.

• Actively participates and contributes in the Tindall Quality Improvement Process.

• Ongoing personal development through education and application of education.

• Makes somewhat independent decisions including: Production Scheduling, Material Ordering, Customer logistics of delivery.

• Has daily contact with fellow employees in other units of the company, top management, customers and vendors/suppliers and Federal/State government agencies.

• Weekly instruct, check, verify work of others or coordinate the workflow of others

Job Specifications or Qualifications

Education: High School Diploma or general education degree (GED) is required.

Experience: 1 year or less of related experience is required.

Work Environment: While performing the duties of this job, the employee is regularly exposed to an office setting and will rarely be exposed to adverse working conditions.

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